Key Account Manager- Electronics (Accessories)-BGC

Luca; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Lazada is seeking a proactive Key Account Manager to drive growth and success for an assigned seller portfolio on the Lazada platform. You will develop relationships, lead negotiations and campaigns, and use data-driven insights to optimize performance and achieve business objectives.

The role requires strong analytical skills, stakeholder management, and the ability to work strategically with cross-functional teams to improve sales metrics and on-time fulfillment.

Qualifications

• Bachelor’s Degree required; experience in e-commerce, sales, account management or business development is a plus.
• Strong industry knowledge or relevant experience to the category.
• Track record of delivering results and negotiation skills.
• Open to change, adaptable to evolving ownership and priorities.
• Highly analytical with strong business acumen; able to assess performance data.
• Entrepreneurial, owner mindset, self-driven to create value.
• Growth mindset with strong verbal and written communication; Mandarin a plus.

Responsibilities

• Own the overall business performance and be the main point of contact for assigned sellers, driving growth.
• Drive assortment expansion, marketing strategies, and joint business planning with sellers.
• Collaborate with platform operations, campaigns, logistics, and finance to meet growth metrics.
• Lead negotiations and campaigns, manage relationships, and guide category performance.
• Use data and analytics to identify trends and provide actionable insights.

Skills

Analytical

Communication skills

Negotiation

Relationship management

Problem solving

Entrepreneurial mindset

Growth mindset

Mandarin language

Education

Bachelor's Degree

Job description

Job Description

As a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada platform. This role requires you to combine operational excellence with a strategic mindset, leveraging industry insights, sales analysis, and business planning to optimize seller performance and drive measurable growth.

Key Roles & Responsibilities

• Account Management: Own the overall business performance and be the main point of contact of your assigned sellers. Ensure growth in sales, orders, and buyers by managing and developing key accounts through targeted strategies and initiatives. Help sellers meet objectives while taking into consideration the platform's priorities.
• Sales & Marketing: Drive assortment expansion, adoption of key mechanics, tools, and solutions, and joint business planning with sellers. Develop and implement tailored marketing and sales strategies to boost visibility and performance on the platform.
• Operational Excellence: Collaborate with internal teams (e.g., platform operations, campaigns, logistics, finance) to meet growth objectives such as DAU, conversion rate, and on-time shipping performance. Ensure smooth operational processes and timely fulfillment.
• Strategic Leadership: Lead negotiations, manage relationships, and facilitate the execution of campaigns and tools that engage sellers. Take ownership of category performance and stay on top of emerging trends, using industry knowledge and insights to advise sellers on how to optimize their business.
• Analytics & Reporting: Utilize data and analytics to identify trends, opportunities, and areas of improvement. Provide actionable insights to sellers to optimize their performance on the platform.

Job Requirements

• At minimum, a Bachelor’s Degree. Prior experience in e-commerce, sales, account management, retail (online or offline) and/or business development is an advantage.
• Strong understanding or relevant experience to the industry/category is preferred, with the ability to use market knowledge and industry insights to drive strategy and decision-making.
• Has a track record of delivering results, successful negotiations, problem solving, as well as effective relationship and stakeholder management.
• Open to change and resilient, adaptable and can navigate changing account ownership assignments and business priorities.
• Highly analytical with strong business acumen; able to assess performance data and apply insights to improve outcomes.
• Entrepreneurial, acting as the owner of the business. Self-driven and motivated to drive impact and create value.
• Has a growth and learning mindset, with strong communication skills (both verbal and written). Proficiency in Mandarin is a plus.