Business Development - Internship-Malaysia - Kuala Lumpur

Menlo Ventures; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Lazada is seeking an Account Growth Manager to drive seller performance on the platform. You will equip sellers with tools, promotions, and strategies while upholding customer service standards.

You will collaborate with internal teams to grow seller portfolios and optimize campaigns for visibility.

Qualifications

• Bachelor's degree or above in Marketing, Business, or related fields.
• Strong analytical skills and proficiency with Excel and PowerPoint.
• 1–3 years of experience in account management or customer service, ideally in e‑commerce.
• Outstanding communication and negotiation skills with the ability to influence decision-makers.
• Excellent verbal and written English; comfortable presenting remotely or in person.

Responsibilities

• Build and manage relationships with sellers to negotiate promotions and selling strategies.
• Support growth strategies and cross-functional initiatives with internal teams.
• Ensure Lazada has assortment and best prices through competitive intelligence.
• Execute campaigns and traffic initiatives to boost seller visibility and performance.
• Ensure sellers meet service standards as defined by platform guidelines.
• Handle ad hoc tasks as requested by stakeholders.

Skills

Data analysis

Communication

Negotiation

Cross-functional collaboration

Excel

PowerPoint

Problem solving

Education

Bachelor's degree in Marketing or Business

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

We are looking for an entrepreneurial and driven candidate for the role – Account Growth Manager to drive the performance of targeted sellers. You will ensure our sellers are equipped with the available seller tools, promotions, and strategies to maximize their business on the platform, while maintaining the platform’s customer service standards and policies. You are expected to work closely with relevant internal teams to support and execute the growth strategy of sellers on Lazada.

Build and manage relationships with our sellers to negotiate promotions, marketing spends, selling strategies, and more, to achieve commercial and operational excellence, and ultimately help them grow their business.

Ensure Lazada has the assortment and best prices in the market by leveraging on competitive intelligence.

Support the execution of growth strategies and frameworks cross-functionally with internal teams. E.g. Proactively seek out opportunities to boost our sellers’ visibility and performance through implementing campaigns and traffic initiatives.

Ensure our sellers achieve the required service standards as defined by the platform guidelines and policies.

Other adhoc responsibilities and tasks disseminated by internal stakeholders.

Job Requirements

The ideal candidate has demonstrated business judgment with a desire to actively manage and grow your own business. You must be a team player and demonstrate a passion for working cross-functionally to achieve own and team KPIs. You must be self-motivated and able to quickly dive deep into data to determine root causes of problems and implement scalable solutions. You will have a strong interest in eCommerce and sales, with a desire to actively manage and grow your portfolio. You have a strong work ethic, excellent communication skills coupled with a mastery of office and data analytics.

Bachelor's degree or above in Marketing, Business, or related fields.

Strong analytical skills, proficiency with Microsoft Excel (Pivot Table & vLookup) and Microsoft PowerPoint with good sensitivity to data

Minimum of 1 to 3 year(s) of working experience in the related fields relating to account management, or customer service, ideally in e-commerce industry. Fresh graduates with relevant internship experience in eCommerce are highly encouraged to apply.

Outstanding communication and negotiation skills, capable of influencing and persuading key decision-makers, and the ability to interact with a broad set of businesses and stakeholders. Comfortably and effectively present over the phone, virtually through video calls or face-to-face in person.

Tenacity to develop ideas and problem-solve independently, and creatively, and thrive in a fast-paced start-up environment. Ability to manage and lead projects will be a plus.

Familiarity with the e-commerce market, in-depth understanding of the Lazada platform, and a good sense of market insights.

A good team player with a strong sense of ownership and accountability, and a high personal standard for the quality of execution will be ideal.

Excellent verbal and written communication in English.