Key Account Manager

Higglo; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Higglo is a remote-first studio focused on ABA and behavioral health brands, building growth systems across SEO, GEO, CRO, UX, web, and digital PR that move real pipeline.

We are a small, senior team that reviews every application and replies to every candidate. You will own a portfolio of key client accounts, serve as the primary contact for strategy and reporting, and coordinate with internal teams to deliver on the roadmap.

Qualifications

• 5+ years of client account management or growth-focused roles in marketing or performance fields.

Responsibilities

• Own a portfolio of key client accounts, serving as their primary point of contact for strategy, reporting, and day-to-day questions
• Build strong, trust-based relationships with client stakeholders, including clinical operations and marketing leadership
• Coordinate internally across SEO, GEO, CRO, UX, and web development teams to ensure each account's roadmap is delivered on time and aligned to agreed goals
• Track account health, retention risk, and growth opportunities, and proactively flag issues before they escape
• Lead regular account reviews and reporting sessions, translating performance data into clear, plain-language updates for clients
• Identify and pursue upsell and expansion opportunities within existing accounts

Skills

Account management

Strategy

Reporting

Relationship building

Cross-functional collaboration

Opportunity spotting

Upselling

Project coordination

Job description

• Own a portfolio of key client accounts, serving as their primary point of contact for strategy, reporting, and day-to-day questions
• Build strong, trust-based relationships with client stakeholders, including clinical operations and marketing leadership
• Coordinate internally across SEO, GEO, CRO, UX, and web development teams to ensure each account's roadmap is delivered on time and aligned to agreed goals
• Track account health, retention risk, and growth opportunities, and proactively flag issues before they escape
• Lead regular account reviews and reporting sessions, translating performance data into clear, plain-language updates for clients
• Identify and pursue upsell and expansion opportunities within existing accounts

A remote-first studio, built for depth.

We're a small, senior team helping ABA and behavioral health brands build integrated growth systems - SEO, GEO, CRO, UX, web, and digital PR - that move real pipeline. Remote-first, async-by-default, ownership-driven.

LinkedIn, portfolio, case studies, writing - whatever best shows how you think. We review every application and reply to every candidate.