Key Account Manager

Latecoere; Seattle (WA); On-site; USD 130,000 - 170,000; Full time

Job summary

Latecoere in Seattle, WA seeks a seasoned Key Account Manager to own the strategic commercial relationship of its customer portfolio and to drive profitability, satisfaction and long-term growth. This role reports to the Chief Sales and Programs Officer and provides leadership to Program Managers to ensure commitments are achieved while balancing operations and financial performance.

The successful candidate will establish executive-level relationships, lead pricing and contract discussions, and

Qualifications

• Demonstrated executive-level leadership and communication skills.
• Proven ability to manage P&L and drive profitability.
• Extensive aerospace account or program management experience.
• Strong strategic relationship management across large customers.

Responsibilities

• Develop long-term account growth strategies aligned with objectives.
• Establish executive level relationships to strengthen partnerships.
• Lead account strategy and negotiations, driving profitability and growth.
• Coach Program Managers and ensure alignment between commercial strategy and execution.
• Coordinate cross-functional efforts with Operations, Finance and Supply Chain.
• Lead executive business reviews and monitor customer satisfaction.

Skills

Executive leadership

P&L management

Aerospace account management

Strategic relationship management

Education

Bachelor's degree in Business/Engineering

MBA preferred

Job description

Reporting to the Chief Sales and Programs Officer, the Key Account Manager (KAM) owns the strategic commercial relationship of the assigned customer portfolio and is accountable for commercial performance, customer satisfaction, profitability and long-term strategic growth.

The Key Account Manager provides leadership, coaching and guidance to the Program Managers, ensuring customer commitments are achieved while balancing operational capabilities, financial performance and strategic business objectives. Reviewing and reporting quarterly to the President program performance.

III. MISSIONS AND RESPONSIBILITIES

STRATEGIC RESPONSABILITIES

• Develop long-term account growth strategies aligned with the company's strategic objectives.
• Establish executive level relationships within customer organizations to strengthen long term partnerships.
• Develop and execute the account strategy for assigned customers.
• Identify growth opportunities and expand the business portfolio.
• Lead commercial negotiations and contract discussions.
• Own account profitability and long-term business performance.

COMMERCIAL LEADERSHIP

• Own pricing strategy and commercial proposals.
• Lead strategic negotiations regarding pricing, contracts, long-term agreements and commercial claims.
• Coordinate bid and proposal activities with internal stakeholders.
• Support forecasting of sales and future business opportunities.
• Approve commercial priorities for assigned accounts.

CUSTOMER RELATIONSHIP MANAGEMENT

• Act as the executive point of contact for assigned customers.
• Serve as the executive escalation point for customer concerns requiring strategic decisions.
• Monitor customer satisfaction and develop action plans.
• Lead executive business reviews.
• Maintain executive level relationships across customer organizations.
• Escalate strategic customer issues internally.

PROGRAM LEADERSHIP

• Establish business priorities for the Program Management organization.
• Set performance expectations for Program Managers.
• Coach and develop Program Managers.
• Ensure alignment between commercial strategy and program execution.
• Review Program Managers' KPIs and development plans.
• Support succession planning within the Program organization.

CROSS-FUNCTIONAL LEADERSHIP

• Coordinate with Operations, Engineering, Finance, Supply Chain and Quality.
• Align commercial priorities with operational capabilities without compromising long-term customer relationships.
• Ensure customer expectations remain aligned with operational capabilities and strategic business objectives.

FINANCIAL PERFORMANCE

• Own customer account profitability.
• Lead pricing strategy.
• Drive margin improvement initiatives.Lead annual business planning.
• Review financial performance with Finance.

CONTINUOUS IMPROVEMENT

• Drive customer satisfaction improvements.
• Identify opportunities to improve the overall customer experience across the entire value stream.
• Promote lessons learned across accounts.

SAFETY, COMPLIANCE & GOVERNANCE

• Ensure compliance with company safety, environmental and operational policies.
• Support safe work practices and promote a strong safety culture.
• Ensure operational processes comply with company procedures, regulatory requirements and customer expectations.
• Participate in audits and support closure of findings and corrective actions.
• Maintain compliance with document control and planning governance standards.
• Revenue
• Gross Margin
• Customer Satisfaction
• Customer Retention
• New Business Awards
• Account Growth
• Customer Scorecard

V. AUTHORITY

• Define business priorities for Program Managers.
• Escalate strategic customer issues.
• Lead executive customer negotiations.
• Approve account strategies.

VI. DECISION MAKING RESPONSIBILITIES

• Prioritize strategic opportunities.
• Resolve strategic customer conflicts.
• Recommend investment priorities for assigned customers.

VII. REQUIREMENTS

• Bachelor's degree in Business, Engineering or related field (MBA preferred).
• 7+ years of aerospace account or program management experience.
• Experience managing P&L.
• Excellent leadership and executive communication skills.

VIII. GENERAL RESPONSIBILITIES

• Comply with company policies and Code of Conduct.
• Promote ethical behavior and customer focus.
• Support a collaborative, high-performance culture.