Key Account Manager

True Star Transit, Inc; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

True Star Transit, Inc. is seeking a Key Account Manager in the Los Angeles area to own customer relationships and manage day-to-day freight accounts.

You will be the primary contact for rate requests, service issues, and growth strategy, coordinating with operations to keep shipments moving on time. Ideal candidates have 2+ years in freight/logistics, strong communication, and the ability to discuss lane economics with customers.

Qualifications

• 2+ years in freight, logistics, or transportation.
• Proficient with spreadsheets, email, CRM tools.

Responsibilities

• Own day-to-day account management for existing customers in freight.
• Respond to rate requests and prepare rate sheets for LTL/FTL lanes.
• Handle service issues including late deliveries, appointments, and claims.
• Run business reviews and present performance data to customers.
• Coordinate with operations to ensure on-time freight movement.
• Identify opportunities to grow volume with current accounts and win new business.
• Keep CRM and account records up to date.
• Explain market rate dynamics to customers clearly without scripts.

Skills

Account management

Freight/logistics knowledge

Customer communication

CRM software

Quoting/pricing

On-site

Tools

CRM tools

Excel

Job description

True Star Transit is a refrigerated food transportation company based in the Los Angeles area. We specialize in reefer LTL consolidation food brands shipping to major U.S. retailers including Costco, Trader Joe's, UNFI/KeHE, Kroger, Safeway, Walmart, and Dot Foods. We operate out of our own SQF certified cold storage facilities and handle everything from pickup to final delivery, nationwide.

We are not a general freight broker. We move food. That's all we do. If you don't know what an SQF audit is, what a reefer unit setpoint means, or why a Costco DC appointment matters, this probably isn\'t the right fit.

THE ROLE

We\'re looking for a Key Account Manager who can own customer relationships and take the day-to-day account management off the plate of our leadership team. This is not a desk job where you send reports. You will be the main point of contact for our customers, handling everything from rate requests and service issues to business reviews and growth strategy.

What you\'ll actually be doing:

• Managing existing customer accounts and being their go-to person for everything freight related
• Responding to rate requests, quoting LTL and FTL lanes, and putting together rate sheets
• Handling service issues head-on: late deliveries, appointment problems, temperature concerns, claims
• Running business reviews with customers and presenting performance data
• Working closely with our operations and dispatch teams to make sure freight is moving on time
• Identifying opportunities to grow volume with existing accounts and bring in new business
• Keeping CRM and account records up to date
• Understanding the freight market: what rates are doing, where capacity is tight, and being able to explain it to customers without reading from a script

WHO WE\'RE LOOKING FOR

• 2+ years in freight, logistics, or transportation. Brokerage, 3PL, or carrier side, doesn\'t matter as long as you understand how freight moves
• Reefer experience is strongly preferred. If you\'ve worked in temperature-controlled logistics, you know why this matters
• Someone who can talk to customers like a real person. Our customers are food brand owners and supply chain managers who want straight answers
• Comfortable with quoting, pricing, and understanding lane economics. You don\'t need to be a pricing analyst but you need to know when a rate makes sense and when it doesn\'t
• Organized and responsive. If a customer emails you about a service issue, they hear back the same day.
• Ability to push back professionally when needed. Not every customer request is reasonable and you need to be able to hold the line without burning the relationship
• Proficient with spreadsheets, email, CRM tools, and comfortable learning new systems
• Based in the LA area and able to work on-site. This is not a remote position.

NICE TO HAVE

• Experience with food industry accounts (CPG brands, retailers, distributors)
• Familiarity with SQF, FDA, or food safety requirements in transportation
• Knowledge of DAT, SONAR, or freight market data tools
• Experience with Walmart OTIF, UNFI/KeHE delivery requirements, or Costco logistics

WHAT WE OFFER

• Competitive salary based on experience and incentive/bonus plan based on account growth.
• Opportunity to grow with a company that is scaling fast in a niche market
• Direct access to leadership. You\'re not buried in a corporate structure here. Your ideas matter and you\'ll see them implemented
• A team that actually cares about the freight and the customers, not just hitting a number