Key Account Executive - Atlanta, GA

OPENLANE; Atlanta (GA); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Key Account Executive based in Atlanta, GA. The successful candidate will support client retention and growth by providing exceptional service and acting as a liaison for key accounts. Responsibilities include maintaining client communication, developing product knowledge, and documenting interactions. Ideal candidates will have a college degree, 2-3 years of account management experience, and strong communication skills. This is a full-time role with mid-senior level responsibilities offering competitive pay between $60,000 and $70,000 annually.

Qualifications

• 2-3+ years in a customer focused, industry specific, or account management position preferred.
• Ability to travel approximately 50% of the time within the assigned region.
• Demonstrable knowledge of CRM tools required.

Responsibilities

• Serve as the main point of contact for clients within your assigned book of business.
• Facilitate communication across departments to resolve client issues.
• Document all customer interactions in our CRM.

Skills

Customer-focused attitude

Data-driven decision making

Excellent communication skills

Interpersonal skills

Education

College degree or equivalent professional experience

Tools

Salesforce

Pipedrive

Microsoft Office

Google Suite

Job description

Base pay range

$60,000.00/yr - $70,000.00/yr

A Key Account Executive that will support and cultivate client retention and growth within the Key Accounts team. You will provide the level of service required of the most valued customers, exercising agility and a customer focused attitude to ensure an exceptional experience. You will act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue generating results. In this role you will need the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Key Accounts to resolve problems.

By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business that ensures not just a successful transactional experience, but a long term journey making key accounts successful. Ensuring a growing and profitable relationship with your key accounts, you will be the voice of the company and the bridge to our clients’ success.

You Are:

• Customer-obsessed. You’re always giving it your all when it comes to our customers. Whether it’s troubleshooting or account development, you’re a valued resource for the clients in your market.
• Data-Driven. Data drives and proves your success.
• Thorough. With excellent customer service and client account ownership you will understand what motivates them and provide our clients with an experience that keeps them engaged.
• Agile. Sometimes the day changes and you will help in unexpected ways, but hey, who doesn’t like knocking a curveball out of the park?
• Flexible. Knowing that the customer needs do not stop at 5pm, you will work in balance with your accounts to be available when they require your help.

You Will:

• Serve as the main point of contact for clients within your assigned book of business.
• Facilitate seamless communication across departments to provide efficient solutions to client issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape.
• Document all customer interactions and maintain accurate records in our CRM.
• Adapt to changing priorities and provide support in unexpected situations.
• Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.

Must Have’s:

• College degree or equivalent professional experience.
• 2-3+ years in a customer focused, industry specific, or account management position; preferred.
• Superior communication skills, able to clearly articulate ideas and concepts.
• Intermediate knowledge of both Microsoft Office and Google Suite products.
• Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
• Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast‑paced, changing environment.
• Ability and willingness to travel to or within assigned region, roughly 50% of the time every month.

Seniority level

Mid-Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Technology, Information and Media