Key Account Coordinator

C & F Enterprises, Inc.; Toano (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

C & F Enterprises, Inc. seeks a detail-oriented professional to optimize key account relationships and manage logistics for major national retailers. You will handle orders, coordinate with Importing, and collaborate with both external sales reps and internal teams to grow the business.

The role requires strong Excel, communication, and analytical skills, plus a proactive approach to learning and adherence to company values. This is an on-site position in the United States.

Qualifications

• Excellent customer service skills.
• Proficiency with Microsoft Office, especially Excel.
• Strong written and oral communication abilities.
• Analytical thinking and problem-solving capacity.
• Excellent time-management and organizational skills.
• Knowledge of home fashions, gifts, textiles, or retail industries.

Responsibilities

• Establishes and maintains strong relationships with customers by providing support and guidance.
• Processes orders and manages inventory for key account customers.
• Coordinates product ordering with the Importing department.
• Partners with external sales representatives and internal sales management to promote and develop business.
• Uses multiple computer systems with solid computing skills.
• Keeps current on industry trends, market activities, and competitors.
• Supports maintaining a safe working environment and emphasizes safe work habits.
• Pursues continuous learning to enhance skills and growth opportunities.
• Demonstrates commitment to C&F Enterprises, Inc. core values.
• The responsibilities above are not all-encompassing; additional duties may be assigned.

Skills

Customer service

Microsoft Excel

Communication

Analytical thinking

Time management

Retail knowledge

Job description

Job Purpose

Optimizes key account customer relationships and the management of the logistics of supplying major national retailers with merchandise; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.

Duties And Responsibilities

• Establishes and maintains strong relationships with customers by providing support, information, and guidance; taking care of customer needs.
• Processes orders, managing inventory for key account customers.
• Coordinates the product ordering with Importing department.
• Partners with external sales representatives and internal sales management team to promote and develop business.
• Utilizes computing skills and knowledge base to work with multiple computer systems.
• Maintains current knowledge of industry trends, market activities, and competitors.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

• Exceptional customer service capabilities
• Demonstrated high proficiency in Microsoft Office- Excel
• Excellent oral and written communication skills
• Possess analytical thinking and problem-solving skills
• Impeccable time-management, organizational and attention to detail skills
• Knowledge in home fashions, gifts, textiles or retail industries

Competencies

• Positive Energy Level
• Customer Relationships
• Team Player
• Prospecting Skills
• Meeting Sales Goals
• Motivation for Sales
• Negotiation
• Independence

Physical Requirements

• Sitting, Standing Walking
• Lifting: Raising or lowering an object from one level to another (includes upward pulling)
• Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs.