Account Manager

ADP, Inc.; York (York County); On-site; USD 85,000 - 110,000; Full time

Job summary

ADP, Inc. is seeking a results-oriented account management professional to oversee key customer relationships, manage contracts, and collaborate with Sales Engineering to expand business opportunities.

The role involves leading cross-functional teams on customer initiatives, reviewing pricing and terms, and supporting new product introductions while maintaining focus on safety and compliance in daily operations.

Qualifications

• 4-year degree or equivalent required.
• 5+ years’ experience with OE Customers/Contract Manufacturing a Plus.
• Read, Write and Speak English.
• High school diploma or GED.
• Experience with Microsoft Office Products.
• Strong interpersonal skills.
• Proven record of winning.

Responsibilities

• Address margin review and correction, contract management, and escalation support.
• Organize and attend customer reviews focusing on scorecards, performance, and value analysis.
• Solicit and obtain new business with Sales Engineering.
• Evaluate business value and profitability of accounts.

Skills

Excellent communication

Organization

Customer focus

Initiative/drive

Safety focus

Time management

Teamwork

Coordination

Education

4-year degree or equivalent

High school diploma or GED

Tools

Microsoft Office

Job description

Essential Key Functions and Accountabilities : (Responsibilities and major tasks performed)

• Address and ensure effective Margin review and correction, Job obsolescence / die storage program and policy, Review and manage contractual agreements, manage consignment agreements, Revision changes, Price adjustment considerations, and key escalation resource supporting Customer Support Associates.
• Organize and attend regularly scheduled customer reviews (Focus of reviews is Customer Scorecard, Supplier Performance, Value Analysis/Value Engineering (VAVE), Financial Account Overview, Voice of the Customer
• Solicit and obtain new business from existing customers in collaboration with Sales Engineering.
• Periodic and routine evaluations of business value of assigned accounts using key metrics, assessing profitability versus resource consumption and impact on organizational objectives.
• Assist in ultimate resolution of any Accounts Receivable issues that cannot be resolved by others in the organization.
• Review and ensure compliance of contracts/agreements with customers that clearly define the required organizational behaviors including (raw material exposure; ordering practices; lead times; terms and conditions; etc.)
• Provide routine reporting, documenting key activities with commitments, existing Customer developments and progress in the Sales cycle.
• Lead cross-functional teams in support of customer business change requests and initiatives.
• Actively participate within New Product Introduction (NPI) as the customer liaison to ensure all pricing, contractual commitments, and rules of engagement meet required results (R2).
• Show concern for safety of self/others and act in a safe manner to protect people and property. (Goal Zero recordable accidents).

Job Specific Competencies

• Excellent verbal and written communication skills
• Excellent organizational skills
• Proficient with Microsoft Office Suite or related software
• Customer/Quality focus
• Initiative/drive results oriented
• Safety first focus
• Time management
• Strong coordination skills Internally/Externally
• Team Player

Working Conditions:

• Sitting, standing, walking

Experience and Education Required:

• 4-year degree or equivalent experience
• 5+ years’ experience with OE Customers/Contract Manufacturing a Plus
• Read, Write and Speak English
• High school diploma or GED
• Experience with Microsoft Office Products
• Strong interpersonal skills
• Proven record of winning

Core Values:

• RESPECT - To value differences and be open to opinions, be respectful of other’s time and assume positive intent
• INTEGRITY - To match our actions to our intent while earning and maintaining each other’s trust
• HUMILITY - To recognize potential for improvement in ourselves, give credit to others when due, and seek first to understand
• TEAMWORK - To excel through effective communication and collaboration while being accountable to the team
• INNOVATION - To seek transformative solutions through creative problem solving, resourcefulness, and openness to new ideas
• DRIVE - To demonstrate a discipline to process, bias to action, strive for continuous improvement, and deliver results at every level