Key Account & Capacity Manager

CRST The Transportation Solution, Inc.; Cedar Rapids (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

CRST The Transportation Solution, Inc. is seeking a customer operations professional responsible for managing inquiries and feedback from customer accounts. This role involves effective communication and problem-solving to build positive relationships and meet customer needs.

The ideal candidate will engage new customers and grow existing accounts, ensuring efficient billing processes and achieving set sales goals. This role requires a commitment to integrity and quality service in all customer interactions.

Qualifications

• Experience in managing customer inquiries and complaints.
• Ability to collect and maintain accurate records of customer interactions.
• Familiarity with using various communication channels.

Responsibilities

• Grow and manage a portfolio of accounts.
• Engage new customers through various channels.
• Identify and close sales opportunities.
• Ensure customer billing processes run efficiently.
• Meet sales goals and objectives set by leadership.

Skills

Effective communication

Problem-solving

Patience

Empathy

Ability to work under pressure

Job description

CRST The Transportation Solution, Inc. is seeking a customer operations professional responsible for managing inquiries and feedback from customer accounts. This role involves effective communication and problem-solving to build positive relationships and meet customer needs.

The ideal candidate will engage new customers and grow existing accounts, ensuring efficient billing processes and achieving set sales goals. This role requires a commitment to integrity and quality service in all customer interactions.