Key Account Advisor

Oman Shell; Houston (TX); On-site; USD 124,000 - 186,000; Full time

Job summary

Shell is seeking a Key Account Advisor to lead relationships with commercial accounts across USA markets in a remote role. You will deliver end-to-end value, partnering with regional leaders to align mandates and growth strategies.

The role requires strong negotiation, market insight, and a track record in B2B sales, with cross-team collaboration to optimize the regional book. You will work with traders and the operations team to ensure customer satisfaction, risk management, and long-term

Qualifications

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
• Bachelor’s Degree preferred.
• At least 5 years of relevant experience.
• Solid business acumen and a commercial mindset.
• Strong communication skills and ability to build relationships while working virtually.
• Knowledge of key account management.
• Strong negotiation and influencing skills.
• Strong Market Awareness.
• Demonstrate Enterprise First behaviors.
• Ability to work independently with minimal guidance.

Responsibilities

• Own the customer interface and develop strong relationships with commercial accounts to build Shell’s presence in local markets.
• Plan and support alignment with the integrated commercial team.
• Collaborate across teams and integrate regional strategy into customer plans.
• Contribute to the overall integrated regional book.
• Support the integrated commercial strategy and value delivery, not just volume or margin.
• Relay pricing discovery, market intelligence, RFQs, and competitor insights to the team.
• Champion market expertise and maximize business opportunities.
• Collaborate with traders to design tailored deal structures for accounts.
• Oversee deal life cycle, exposure, entry, and post-deal activities for compliance.
• Work with customer operations to ensure satisfaction and process optimization.
• Partner with credit, supply, and operations to balance growth with risk.
• Coordinate across organizations to optimize barrels and strategic objectives.
• Engage with other Shell businesses to serve customers and share opportunities.

Skills

Business acumen

Relationship building

Communication skills

Negotiation

Commercial mindset

Teamwork

Independent work

Virtual collaboration

Market awareness

Enterprise mindset

Education

Bachelor's degree preferred

Job description

Texas, United States of America Job Family Group: Sales & Marketing Worker Type: Regular Posting Start Date: September 30, 2026 Business Unit: Trading and Supply Experience Level: Experienced Professionals

What’s the role

As the Key Account Advisor, you’ll play a pivotal role in enabling Products Trading to maximize delivery of end-to-end value, within all key USA markets across commodities. The job holder will work in partnership with the Regional Trading Lead to enable delivery of key mandates. This role will work with a team of professionals with capabilities across Deal Making, Channel & Risk Optimization, Pricing, Sales and Supply Chain Business Development in USA, and must bring a focus on ensuring seamless integration to deliver against key performance metrics serving the cross-book, while at the same time seeking to drive long term improvement across the region. This role serves as the sales lead for all commercial accounts purchasing unbranded fuels across the region, with responsibilities that include not only maintaining and deepening relationships with existing customers but also proactively originating new business opportunities. You are expected to operate within the strategic framework established by the regional trading lead, ensuring that your efforts to acquire new accounts and grow current relationships are fully aligned with broader regional objectives. This position is remote location, a virtual role.

Accountabilities

• Own the customer interface and developing strong, relationships with commercial accounts to build and reinforce Shell’s presence in local markets
• Take responsibility for planning and supporting and ensuring alignment with the integrated commercial team.
• You are expected to approach these objectives holistically, leveraging collaboration across teams and integrating regional commercial strategy into customer-specific plans.
• This role is designed to contribute to the overall integrated book for the region.
• Performance will be measured by the effectiveness in supporting the integrated commercial strategy and enabling value delivery across the book, rather than being specifically targeted on individual volume or margin outcomes, in recognition of the nature of the P&L
• Serve as the focal point for local markets, gathering and relaying pricing discovery, market intelligence, customer RFQs, and competitor insights to the broader commercial team, ensuring real-time awareness of pricing and liquidity in the physical markets
• Champion market expertise in assigned business areas, leveraging market information and customer feedback to maximize business opportunities
• Collaborate with traders to design and implement tailored deal structures for commercial accounts, enhancing customer value and supporting the acquisition of new business for Shell
• Oversee the complete deal life cycle, including exposure management, accurate deal entry, and post-deal activities, ensuring compliance and operational excellence throughout
• Work closely with the customer operations team to ensure customer satisfaction, service excellence, and process optimization
• Partner with credit, supply, and operations teams to balance business growth with risk management, and maintain/improve customer relationships
• Collaborate across organizations and supply chains to optimize commercial barrels and support strategic business objectives
• Engage with other Shell businesses (COBs) to serve customers seamlessly and share new opportunities

What you bring

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
• Bachelor’s Degree preferred
• At least 5 years of relevant experience
• Solid business acumen and a commercial mindset
• Solid proven track record in a B2B commercial role
• Strong communication skills and ability to build relationships while working virtually
• Knowledge of key account management
• Strong negotiation and influencing skills
• Strong Market Awareness
• Demonstrate Enterprise First behaviors
• Ability to work effectively in a team environment yet possessing the willingness to work independently with minimal guidance / supervision
• This position is contingent upon the closing of a deal transaction

What we offer

The base salary range for this position is $124,000 - $186,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together Continuously grow the transferable skills you need to get ahead Work at the forefront of technology, trends, and practices Collaborate with experienced colleagues with unique expertise Achieve your balance in a values-led culture that encourages you to be the best version of yourself Benefit from flexible working hours, and the possibility of remote/mobile working Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply Grow as you progress through diverse career opportunities in national and international teams Gain access to a wide range of training and development programs.

Shell in The United States

With more than 11,000 employees, Shell has been in the US for more than 100 years and is delivering secure energy supplies across America. From producing a reliable supply of oil and gas in the US Gulf of America to biofuels, our retail sites and EV charging network, to marketing and trading electricity generated by gas plants, solar and wind power, we are one of the few countries where every Shell business is represented. We are working with our customers to deliver the energy the world needs today and building the energy systems of tomorrow, all while creating value for society and shareholders.

Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.