Kennel Shift Lead: Lead Pet Care & Team Ops

BNLBUSA INC; Wilmington (DE); On-site; USD 18,000 - 25,000; Full time

Job summary

BNLBUSA INC in Wilmington is seeking a Kennel Shift Lead to supervise and motivate a kennel team, ensuring high standards of animal care and customer satisfaction.

You will oversee daily routines—feeding, grooming, exercising—and maintain clean, organized facilities while monitoring health and behavior and reporting concerns to management.

This role requires strong leadership, excellent communication, and flexibility to work weekends and holidays.

Qualifications

• Previous experience in animal care or kennel management preferred.
• Strong leadership and team motivation.
• Excellent communication and customer-focused attitude.
• Knowledge of pet behavior and health care practices.

Responsibilities

• Supervise and train kennel staff to ensure high standards of pet care.
• Oversee daily operations: feeding, grooming, and exercising pets.
• Maintain cleanliness and organization of kennel facilities.
• Monitor health and behavior of animals, reporting concerns.
• Provide exceptional customer service to pet owners and clients.
• Assist in scheduling and managing staff shifts effectively.
• Implement safety protocols and ensure regulatory compliance.
• Support management with administrative tasks as needed.

Skills

Leadership

Customer service

Communication

Pet behavior

Job description

BNLBUSA INC in Wilmington is seeking a Kennel Shift Lead to supervise and motivate a kennel team, ensuring high standards of animal care and customer satisfaction.

You will oversee daily routines—feeding, grooming, exercising—and maintain clean, organized facilities while monitoring health and behavior and reporting concerns to management.

This role requires strong leadership, excellent communication, and flexibility to work weekends and holidays.