Kennel Shift Lead

BNLBUSA INC; Wilmington (DE); On-site; USD 18,000 - 25,000; Full time

Job summary

BNLBUSA INC in Wilmington is seeking a Kennel Shift Lead to supervise and motivate a kennel team, ensuring high standards of animal care and customer satisfaction.

You will oversee daily routines—feeding, grooming, exercising—and maintain clean, organized facilities while monitoring health and behavior and reporting concerns to management.

This role requires strong leadership, excellent communication, and flexibility to work weekends and holidays.

Qualifications

• Previous experience in animal care or kennel management preferred.
• Strong leadership and team motivation.
• Excellent communication and customer-focused attitude.
• Knowledge of pet behavior and health care practices.

Responsibilities

• Supervise and train kennel staff to ensure high standards of pet care.
• Oversee daily operations: feeding, grooming, and exercising pets.
• Maintain cleanliness and organization of kennel facilities.
• Monitor health and behavior of animals, reporting concerns.
• Provide exceptional customer service to pet owners and clients.
• Assist in scheduling and managing staff shifts effectively.
• Implement safety protocols and ensure regulatory compliance.
• Support management with administrative tasks as needed.

Skills

Leadership

Customer service

Communication

Pet behavior

Job description

Join BNLBUSA INC as a Kennel Shift Lead, where you will play a crucial role in ensuring the well-being and care of our furry friends. We are looking for a passionate individual to lead our kennel team and contribute to a positive environment for pets and their owners.

Responsibilities:

• Supervise and train kennel staff to ensure high standards of pet care.
• Oversee daily operations, including feeding, grooming, and exercising pets.
• Maintain cleanliness and organization of the kennel facilities.
• Monitor the health and behavior of animals, reporting any concerns.
• Provide exceptional customer service to pet owners and potential clients.
• Assist in scheduling and managing staff shifts effectively.
• Implement safety protocols and ensure compliance with regulations.
• Support the management team in administrative tasks as needed.

Requirements:

• Previous experience in animal care or kennel management preferred.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication skills and a customer-focused attitude.
• Knowledge of pet behavior and health care practices.
• Ability to lift and handle animals of various sizes safely.
• Flexible schedule, including weekends and holidays.
• Certification in pet first aid or CPR is a plus.
• Passion for animal welfare and a positive demeanor.

About Us:

BNLBUSA INC has been serving the Wilmington, NC community for over a decade, providing exceptional care for pets in a safe and loving environment. Our customers love us for our dedicated staff and commitment to animal welfare, while our employees appreciate our supportive culture and opportunities for growth.

Compensation: $13.00 - $18.00 per hour

About Hounds Town

Founded in 2000 by former NYPD and Nassau County Police canine handler Michael S. Gould, Hounds Town USA offers an affordable and refreshingly straightforward approach to pet care with no hidden fees or extra charges for add-on services!

How many years of previous experience do you have working with dogs? *

How many years have you worked in any kind of management position? *

Are you willing and able to commute to our office? *

This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule? *

Referral code from a current employee If no code provided, add their name instead.