Keeter Center Guest Services Supervisor

College of the Ozarks; Point Lookout (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

403b retirement

Paid time off

Job summary

The Keeter Center at College of the Ozarks seeks a dedicated hospitality professional to lead with a passion for service and staff development. The Guest Services Supervisor will oversee front desk, reservations, guest services, housekeeping, gift shop, inspections and scheduling, ensuring an excellent guest experience and alignment with the College's mission.

Ideal candidate has five years of hotel management experience and strong organizational skills, with a commitment to student workers’

Qualifications

• Five years of hotel management experience.
• Knowledge of hotel-resort operations.
• Ability to lead front desk, reservations, guest services, housekeeping, gift shop, inspections and scheduling.
• Strong organizational and staff development skills.

Responsibilities

• Oversee front desk operations and reservations.
• Manage guest services, housekeeping, gift shop and inspections.
• Schedule staff and ensure a positive guest experience.
• Uphold The Keeter Center and College mission.

Skills

Hotel management

Staff development

Guest services

Operations leadership

Job description

The Keeter Center at College of the Ozarks is a hotel, restaurant and conference center that has an excellent opportunity for a hospitality professional. The ideal candidate for this position is one who can lead with a passion for excellent service and staff development. Previous hotel management experience of five years required. The successful candidate will also provide strategic leadership expertise that ensures the effective and efficient operations of the business while improving on the current model, and in doing so, helps the operation thrive in the Work Education program at the college.The right person will have a thorough knowledge of the practices and procedures of hotelresort operations. The Guest Services Supervisor will be responsible for the front desk, reservations, guest services, housekeeping, gift shop, inspections and scheduling. Other important qualities necessary for this position include:

• Functional, hands-on management
• Strong organizational skills
• Ensuring a positive guest experience
• Engaging with and taking part in the professional development of student workers
• Demonstrating and upholding the standards of The Keeter Center and the goals and mission of College of the Ozarks

College of the Ozarks is a small (1500 students) liberal arts, work-study college with a

commitment to Christian faith and service. The successful candidate will support the Academic,

Vocational, Christian, Cultural, and Patriotic mission pillars of the College. This is a full time

(year-round) non-exempt position and includes benefits such as paid medical insurance,

retirement (403b), and vacation/sick paid time off. The successful applicant must pass a

background check.