KC CRM Administrator - Enrollment Services

Kettering Health Network; South Dale (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Kettering Health Network is seeking a CRM Administrator to lead the use and operations of our CRM software within Enrollment Management. The role supports day-to-day CRM operations and strategy implementation for Kettering College admissions.

The position requires a Bachelor's degree in BA, HR management, administration, or related field and at least 1 year of relevant experience, including CRM software usage, customer service, reporting, and process improvement.

Qualifications

• Bachelor's degree in BA, HR Mgmt, Admin, or related field.
• 1 year of related professional experience including CRM software, customer service, operational improvement, MS Office, project organization, product configuration, report building, system monitoring, and requirements analysis.

Responsibilities

• Lead usage and operations of CRM software in Enrollment Management.
• Oversee day-to-day ops and strategy implementation in the CRM system.
• Coordinate PR activities, events, and recruitment on and off campus.
• Create communications strategies and content; perform reporting; train and manage the system.
• Collaborate with Kettering College IS/IT & Student Services to ensure effective processes or identify improvements.
• Assist Associate Dean in tracking recruitment effectiveness.
• Work in the Office of Admissions.

Skills

CRM software

Customer Service

Operational Improvement

MS Office

Project management

Requirements analysis

Report building

System monitoring

Product configuration

Education

Bachelor's degree in BA/HR Mgmt/Admin or related

Tools

CRM software

MS Office Suite

Job description

Job Details

Kettering College | Kettering |Full Time|Days

Responsibilities & Requirements

CRM Administrator, Kettering Medical Center, Kettering, OH. Lead usage & op of Customer Relationship Management (CRM) software. Resp for day-to-day ops & strategy implem in CRM system in Enrollment Mgmt for Kettering College. Resp for pr activities & events & recruitment on & off campus. Create comm strategies & content, reporting, training & mgmt of system. Work closely w/Kettering College IS/IT & Student Services to ensure processes are effective & efficient or need to be adjusted or created. Asst Assoc Dean in tracking effectiveness of recruitment efforts. Work in Office of Admissions. Min req: Bachelor's in BA, HR Mgmt, Admin, or related & 1 yr of related prof exp, incl 1 yr exp w/each of the following: CRM software; Customer Service; Operational Improvement; MS Office; proj org; product configuration; Report building; System monitoring; & requirements analysis.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.