K9 Resorts Assistant Manager

Luxury Pet Hotel Investment; Florida; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision

Paid time off

Flexible scheduling

Leadership training

Employee discounts

Job summary

K9 Resorts is seeking an Assistant Manager to partner with the General Manager in leading teams across operations, guest services, and growth initiatives at our Florida resort.

You will coach Supervisors and staff, drive performance metrics, and ensure exceptional client experiences while upholding safety and cleanliness standards. This leadership role offers visibility, development opportunities, and a path to greater responsibilities.

Qualifications

• Must have leadership experience in a supervisory or management role.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong communication, problem-solving, and professional demeanor required.
• Ability to recruit, onboard, train, and develop staff while driving performance.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support scheduling, staffing, and labor management; monitor KPIs.
• Ensure 5-Star service delivery and handle high-level customer concerns.
• Develop partnerships and marketing initiatives; represent the brand in the community.
• Drive culture, accountability, and performance through meetings and feedback.
• Oversee daily operations to ensure cleanliness, safety, and efficiency.

Skills

Leadership

Team Development

Operations Management

Performance Metrics

Customer Service

Communication

Hiring & Onboarding

Problem Solving

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You’ll Do

As an Assistant Manager, you’ll be a hands‑on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem‑solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k)
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast‑growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high‑visibility role and grow your career, this is your opportunity.