K9 Resorts Assistant Manager

K9 Resorts; Malvern (Chester County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts in Malvern, PA is seeking an Assistant Manager to partner with the General Manager to lead teams, oversee daily operations, and drive performance across boarding, daycare, and grooming services.

You will coach supervisors and staff, manage scheduling, ensure safety and quality, and help grow the business through customer excellence and community engagement.

Qualifications

• Minimum one year of management or supervisory experience.
• Experience in pet care, daycare, boarding, or similar environments preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver's license and reliable transportation.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, onboarding, training, and performance management.
• Oversee scheduling, staffing, labor management, and daily operations.
• Monitor KPIs and assist with inventory, safety, and facility maintenance.
• Ensure 5-Star customer service and resolve high-level concerns.
• Act as Brand Ambassador and support local partnerships and events.

Skills

Management

Pet care experience

Leadership

Operations mindset

Communication

Emotional intelligence

Driver's license

Flexible scheduling

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming-and we are looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You'll Do

As an Assistant Manager, you'll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development:

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example - setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance:

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales:

• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement:

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We're Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism
• Valid driver's license
• Flexible availability including weekends and holidays

What You'll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job - it is a leadership role in a fast-growing organization where you'll have real impact on people, pets, and performance. If you're ready to step into a high-visibility role and grow your career, this is your opportunity.