K9 Resorts Assistant Manager

K9 Resorts; Stamford (CT); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Job summary

K9 Resorts is seeking an Assistant Manager to partner with the General Manager in Stamford, CT, guiding teams to excellence in daily resort operations, service, and growth initiatives.

You will lead frontline supervisors, support hiring and training, and drive performance metrics while maintaining a high standard of care for pets and clients in a fast-growing luxury environment.

Qualifications

• Leadership and coaching experience required.
• Strong operations and performance metrics understanding.
• Excellent communication and problem-solving abilities.
• Valid driver’s license and flexible availability including weekends/holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support scheduling, staffing, and labor management; oversee daily operations for efficiency and safety.
• Ensure 5‑Star customer service and handle high-level concerns; drive client retention strategies.

Skills

Leadership

Coaching

Team development

Operations

Customer experience

Job description

FLSA: Full-Time Hourly Non-Exempt

What You’ll Do

As an Assistant Manager, you’ll be a hands‑on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5‑Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high‑level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business‑minded with an understanding of operations and performance metrics
• Excellent communication and problem‑solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

Benefits

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast‑growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high‑visibility role and grow your career, this is your opportunity.

Apply today and grow your leadership career in luxury pet care!