K9 Resorts Assistant Manager

K9 Resorts Luxury Pet Hotel; North Olmsted (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision

Paid time off

Flexible scheduling

Leadership training programs

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in North Olmsted, OH seeks an Assistant Manager to partner with the General Manager, drive performance, develop teams, and ensure operational excellence across the resort. This hands-on leadership role requires strong customer focus, operational discipline, and team leadership.

You’ll be responsible for shaping culture, coaching Supervisors and Pet Care Technicians, and promoting a 5-Star service experience.

Qualifications

• Prior management or supervisory experience.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with an understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support scheduling, staffing, and labor management; manage daily ops for efficiency and safety.
• Ensure delivery of 5-Star service; handle high-level customer concerns and client retention.
• Represent K9 Resorts in the community and drive marketing initiatives.

Skills

Leadership

Coaching

Team development

Communication

Problem-solving

Emotional intelligence

Operations & metrics

Driver's license

Flexibility

Job description

Assistant Manager

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

What You’ll Do

As an Assistant Manager, you’ll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example - setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job-it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high-visibility role and grow your career, this is your opportunity.