K9 Resorts Assistant Manager

K9 Resorts; Hamilton Township (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Leadership development programs

Employee discounts

Job summary

K9 Resorts in New Jersey is seeking an Assistant Manager to lead our team, partner with the General Manager, and drive performance across pet care resorts. You will coach Supervisors and Pet Care Technicians, oversee scheduling, inventory, and safety, and ensure a 5-Star customer experience while expanding local partnerships.

This is a hands-on leadership role with growth opportunities in operations, marketing, and community engagement.

Qualifications

• Prior management or supervisory experience is required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with an understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, onboarding, and ongoing training.
• Oversee daily operations for efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Drive customer experience and retention through 5-Star service.
• Act as Brand Ambassador and support marketing initiatives.

Skills

Leadership

Coaching

Team development

Communication

Problem-solving

Emotional intelligence

Valid driver’s license

Weekend availability

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You’ll Do

As an Assistant Manager, you’ll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high-visibility role and grow your career, this is your opportunity.