JW Marriott Turndown Attendant

ahcexternalsite; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounted downtown parking

Free employee meals

Hotel and restaurant discounts

Job summary

AHC Hospitality is seeking a turndown attendant for a part-time, 2nd shift position in Grand Rapids. You will ensure rooms meet 96% quality and 4-diamond standards, delivering nightly refresh service with efficiency and interdepartmental coordination.

The role requires turning down 50–60 rooms per shift, staying under 5 minutes per room, handling guest requests promptly, and performing deep cleaning as needed while supporting maintenance reporting and safety protocols.

Qualifications

• Must be reliable; willing to work weekends and holidays.
• High school diploma or equivalent preferred.
• Related experience is preferred.
• Must refresh 50-60 rooms per shift and average under 5 minutes per room.

Responsibilities

• Refresh guest rooms by hitting 23 key points in the room.
• Keep a consistent pace of less than 5 minutes per room to complete 50-60 rooms in 4½ hours.
• Deliver all guest requests within 15 minutes.
• Work independently, in assigned section, to complete the daily assignment.
• Report maintenance issues in rooms to AYS and housekeeping supervisor.
• Perform deep cleaning projects throughout the hotel to ensure a pristine environment.
• Must be able to sweep, mop, and use laundry equipment.
• Perform any other tasks as assigned by the supervisor.

Skills

Weekend availability

Room refresh speed

Chemical handling

Independent work

Deep cleaning

Education

High school diploma

Related experience preferred

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a part-time position, 2nd shift requiring weekend availability.

This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

The turndown attendant is a key individual in providing a 4 diamond experience through our evening refresh service. The turndown attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.

ESSENTIAL FUNCTIONS

• Refresh guest rooms by hitting 23 key points in the room
• Keep a consistent pace of less than 5 minutes per room to ensure that 50-60 are completed within the 4 ½ hours allowed for service
• Deliver all guest requests within 15 minutes
• Work independently, in assigned section, to complete the daily assignment
• Report maintenance issues in rooms to AYS and housekeeping supervisor
• Perform deep cleaning projects throughout the hotel to ensure a pristine environment for the guests
• Must be able to sweep, mop, and use laundry equipment
• Perform any other tasks as assigned by the supervisor

REQUIRED SKILLS

• Must be reliable; willing to work weekends and holidays
• Must be able to refresh 50-60 rooms per shift and average under 5 minutes per room
• Able to use different types of chemicals
• Requires the ability to work independently and follow directions as assigned by supervisors
• Must assist with deep cleaning projects throughout the hotel as assigned
• Must be fully trained and able to clean rooms
• Must keep cart clear of unapproved items to avoid damage

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• Related experience is preferred.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is regularly required to stand, walk, and run.
• Must be able to be on one's feet up to 8 hours per day.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.