Junk Removal Customer Service Representative

Two Men and a Truck International Inc.; Columbia (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Commission incentives

Sales coaching

Cross-training

Team environment

Growth opportunity

Job summary

TWO MEN AND A JUNK TRUCK® is hiring a Junk Removal Customer Service Representative in Columbia, MD. The role focuses on converting leads to booked jobs, educating customers, and delivering outstanding service for junk removal and related moving inquiries.

You will handle calls and online inquiries, explain pricing, and maintain accurate records. The position offers daytime hours, full-time status, and additional incentives based on performance.

Qualifications

• Experience in customer service, sales, call center, or inside sales preferred.
• Strong communication and relationship-building skills.
• Comfortable asking for the sale and overcoming objections.
• Strong computer skills and ability to learn multiple software systems.
• Attention to detail and data entry accuracy.
• Able to multitask in a fast-paced environment.
• Reliable, organized, and self-motivated.
• Positive attitude and willingness to learn.

Responsibilities

• Answer incoming calls and online leads for junk removal services.
• Build rapport with customers and identify their needs.
• Convert inquiries into scheduled appointments.
• Follow up with prospective customers to increase bookings.
• Explain pricing, services, and the junk removal process.
• Maintain accurate customer information and notes.
• Cross-sell moving and junk removal services when appropriate.
• Support the moving division with customer inquiries and bookings during peak periods.
• Help meet team sales, booking, and conversion goals.

Skills

Customer service

Sales

Call center

Inside sales

Computer literacy

Education

Tools

CRM software

Job description

Position:Junk Removal Customer Service Representative

Location: Columbia, MD

Job Id:22851-A6003-4

# of Openings:1

Pay: Starting at $17/hour + commission and performance incentives

Job Type: Full-Time

Schedule: Daytime hours with rotating weekends

Join Our Team

TWO MEN AND A TRUCK® is looking for an energetic, sales-focused Customer Service Representative to help grow our Junk Removal Division. In this role, you'll convert leads into booked jobs, educate customers on our services, and provide outstanding customer support. While your primary focus will be junk removal, you'll also be cross-trained to assist with moving inquiries and bookings as needed.

What You'll Do

• Answer incoming calls and online leads for junk removal services
• Build rapport with customers and identify their needs
• Convert inquiries into scheduled appointments
• Follow up with prospective customers to increase bookings
• Explain pricing, services, and the junk removal process
• Maintain accurate customer information and notes
• Cross-sell moving and junk removal services when appropriate
• Support the moving division with customer inquiries and bookings during peak periods
• Help meet team sales, booking, and conversion goals

What We're Looking For

• Customer service, sales, call center, or inside sales experience preferred
• Strong communication and relationship-building skills
• Comfortable asking for the sale and overcoming objections
• Strong computer skills, including the ability to quickly learn and navigate multiple software systems
• Excellent attention to detail and data entry accuracy
• Ability to multitask in a fast-paced environment
• Reliable, organized, and self-motivated
• Positive attitude and willingness to learn

What We Offer

• Paid training
• Hourly pay plus commission and performance incentives
• Sales coaching and ongoing development
• Cross-training in both moving and junk removal services
• Supportive team environment
• The opportunity to help grow an expanding business division

TWO MEN AND A TRUCK® is an Equal Opportunity Employer.

This job posting is for a position at the individually owned and operated TWO MEN AND A JUNK TRUCK® franchise located in Baltimore, MD.