Junior WMS Systems Analyst — Onsite Learning Role

Hot Topic; La Vergne (TN); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Hot Topic is seeking a Junior Analyst to support and maintain the Warehouse Management System (WMS) and related warehouse applications. You will help with testing, troubleshooting, and day-to-day maintenance to keep warehouse operations running smoothly and efficiently.

You will work with senior analysts, warehouse operations, and IT partners to coordinate updates, validate changes, and ensure solutions meet operational needs.

Qualifications

• 0-1 years of experience in SDLC or supporting systems as an Analyst or developer.
• Familiarity with warehouse operations and retail contexts is a plus.
• Ability to translate technical terms into business language.

Responsibilities

• Troubleshoot and diagnose WMS issues across configuration, data, and process gaps.
• Provide hands-on support and escalate complex problems to internal or vendor teams.
• Collaborate with warehouse ops, supply chain, and IT to define scope and enhancements.
• Extract WMS data and analyze warehouse processes to ensure workflows align with receiving, putaway, picking, packing, replenishment and shipping.
• Support configuration, testing, documentation, and ongoing system support.
• Communicate enhancements and updates to stakeholders to bridge technical and operational impact.
• Assist in developing and executing WMS test cases with QA for changes and new functionality.
• Support end-user training on WMS functionality and new tools to drive adoption.

Skills

SDLC exposure

Supply chain knowledge

Business terminology translation

Tools

Manhattan WMS

Cognos SCI

Job description

Hot Topic is seeking a Junior Analyst to support and maintain the Warehouse Management System (WMS) and related warehouse applications. You will help with testing, troubleshooting, and day-to-day maintenance to keep warehouse operations running smoothly and efficiently.

You will work with senior analysts, warehouse operations, and IT partners to coordinate updates, validate changes, and ensure solutions meet operational needs.