Junior WMS Systems Analyst - Onsite Support & Learning

Hot-Topic-d1d78d2; La Vergne (TN); On-site; USD 41,000 - 48,000; Full time

Job summary

Hot Topic is seeking a motivated Junior Analyst to support and maintain its Warehouse Management System (WMS) and related warehouse applications. You will assist with testing, troubleshooting, enhancements, and day-to-day maintenance to ensure warehouse operations run smoothly and efficiently.

You will work with senior analysts, warehouse operations teams, and IT partners to coordinate updates, validate changes, and deliver effective solutions for warehouse and distribution operations.

Qualifications

• 0–1 year exposure to SDLC or system support roles.
• Familiar with warehouse, retail, or supply chain concepts.
• Ability to translate technical terms for business audiences.
• Exposure to databases, APIs and messaging concepts (XML/JSON).
• Nice-to-have: Cognos SCI or Manhattan WMS experience.

Responsibilities

• Troubleshoot and diagnose WMS issues across configurations, data, integrations and processes.
• Provide hands-on support or escalate complex issues to internal/vendor teams.
• Collaborate with warehouse operations, project managers and vendors to define scope and goals.
• Extract WMS data and analyze warehouse process flows to ensure alignment with workflows.
• Assist in WMS configuration, testing, documentation and ongoing support.
• Communicate enhancements and updates to stakeholders.
• Develop and execute WMS test cases with QA to validate changes.
• Support end-user training on WMS functionality and best practices.

Skills

SDLC knowledge

Warehouse/WMS understanding

Analytical thinking

Communication

Internship experience

Tools

WMS

Databases

APIs

XML/JSON

Job description

Hot Topic is seeking a motivated Junior Analyst to support and maintain its Warehouse Management System (WMS) and related warehouse applications. You will assist with testing, troubleshooting, enhancements, and day-to-day maintenance to ensure warehouse operations run smoothly and efficiently.

You will work with senior analysts, warehouse operations teams, and IT partners to coordinate updates, validate changes, and deliver effective solutions for warehouse and distribution operations.