Junior WMS Analyst – Onsite 3–5 days (Nashville/Riverside)

Hot Topic, Inc.; La Vergne (TN); Hybrid; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Hot Topic, Inc. is seeking a motivated Junior Analyst to support and maintain our Warehouse Management System (WMS) and related warehouse applications in a dynamic retail distribution environment.

You will work with senior analysts, warehouse operations, and IT partners to coordinate updates, validate changes through testing, and help drive process improvements across receiving, putaway, picking, packing, replenishment, and shipping.

Qualifikationen

• 0-1 years of experience in SDLC or IT analyst/support role.
• Knowledge about supply chain, warehouses, or retail.
• Experience creating process charts reflecting workflows and audit points.
• Ability to translate technical terms to business terms.
• Exposure to databases, APIs, XML/JSON.
• Nice to have Cognos SCI and Manhattan WMS experience.

Aufgaben

• Troubleshoot and diagnose WMS issues to determine whether they stem from system configuration, data integrity, integrations, or warehouse process gaps.
• Provide hands-on technical support or elevate complex issues to the appropriate internal or vendor teams.
• Partner with warehouse operations, supply chain teams, project managers, and third-party vendors to define project scope, align on system enhancements, establish WMS goals, and proactively identify and resolve system or process issues.
• Assist in extracting WMS data and conducting detailed analysis of warehouse process flows, ensuring system functionality aligns with existing operational workflows such as receiving, putaway, picking, packing, replenishment, and shipping.
• Support senior analysts with WMS configuration, implementation, testing, documentation, and ongoing system support to ensure business functions operate efficiently within the warehouse environment.
• Communicate WMS system enhancements, updates, and modifications to key stakeholders, helping bridge the gap between technical solutions and operational impact.
• Assist in developing and executing WMS test cases in partnership with the QA team to validate system changes, enhancements, integrations, and new functionality as part of the Quality Assurance process.
• Support end-user training for warehouse associates and operational leaders on WMS functionality, new tools, system updates, and best practices to drive adoption and minimize disruptions.

Kenntnisse

WMS knowledge

SDLC familiarity

Data analysis

Communication

Troubleshooting

Tools

Manhattan WMS

Cognos SCI

Jobbeschreibung

Hot Topic, Inc. is seeking a motivated Junior Analyst to support and maintain our Warehouse Management System (WMS) and related warehouse applications in a dynamic retail distribution environment.

You will work with senior analysts, warehouse operations, and IT partners to coordinate updates, validate changes through testing, and help drive process improvements across receiving, putaway, picking, packing, replenishment, and shipping.