Junior Universal Banker: Drive Service & Sales

Citi; New York (NY); On-site; USD 50,000 - 65,000; Part time

Job summary

Citi is seeking an entry-level Universal Banker in New York to assist with opening accounts, resolving service issues, and processing transactions in alignment with bank policies. The role supports branch sales activities and referrals to segment partners while maintaining strict compliance and risk controls to protect customers and assets.

Part-time position located in NY-East Williamsburg, with a competitive full-time salary range prorated for part-time work.

Qualifications

• 1–3 years of relevant experience in retail banking or customer service.
• High School diploma or equivalent.
• Strong written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to internal/external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively.
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients and assets.

Skills

Communication skills

Education

High School diploma or equivalent

Job description

Citi is seeking an entry-level Universal Banker in New York to assist with opening accounts, resolving service issues, and processing transactions in alignment with bank policies. The role supports branch sales activities and referrals to segment partners while maintaining strict compliance and risk controls to protect customers and assets.

Part-time position located in NY-East Williamsburg, with a competitive full-time salary range prorated for part-time work.