Junior Systems Administrator

Lifeline of Ohio; Louisville (KY); On-site; USD 50,000 - 75,000; Full time

Job summary

Lifeline of Ohio provides ongoing tier one support for hardware, software, network equipment, servers, and related services. The team delivers high-quality end-user support and participates in end-user equipment maintenance.

The role involves serving as the primary contact for escalations, assisting with onboarding, and supporting infrastructure and security tasks. Travel regionally within the member sites is required.

Qualifications

• Strong expertise in Microsoft Office and web-based services.
• Experience administering Windows networks, Entra, networking, VMware and IP phone systems.
• Excellent written and verbal communication with staff and customers.

Responsibilities

• Serve as the primary contact for escalations from the help desk team and triage to the appropriate resource.
• Assist help desk with new hire setup and onboarding.
• Communicate IT concepts effectively to a varied audience.

Skills

End-user support

Communication

Problem solving

Tools

Microsoft Office

Windows Server administration

VMware

Entra

IP phone systems

SharePoint

Job description

Consistent with the mission and values of Network for Life, provides on-going tier one support for hardware, software,

network equipment, servers and related services for the Network for Hope and Lifeline of Ohio. Delivers high-quality

end-user support and participates in end user equipment maintenance.

Job Responsibilities

• 1. Serves as the primary contact point for escalations from the help desk team. Triages issues to the appropriate resource in the systems administrator team while also working collaboratively with the help desk team.
• 2. Assists help desk team with new hire setup and onboarding.
• 3. Understanding of IT principles and ability to communicate technical concepts effectively to a varied audience.
• 4. Assist Manager of IT Network and System Administration with all infrastructure related support items and design.
• 5. Assist Manager of IT Network and System Administration in IT security related items.
• 6. Audits hardware and software usage to ensure compliance with organization standards.
• 7. Logs all incidents/requests clearly in IT Support tickets.
• 8. Performs routine maintenance on all end-user computing equipment as needed, ensuring latest patches, hot fixes, service packs and software levels are up to date.
• 9. Provides 24-hour availability for emergency after-hours escalations from the help desk team, via e-mail, via text and in-person, in rotation with other staff.
• 10. Assists in training and onboarding for current and new employees. Topics may include software, computers, printers, in-house applications, and cell phones.
• 11. Assist and serve as a backup to all Infrastructure patching. This includes items such as WAP, switches, routers, firewalls, virtualization infrastructure, and windows/Linux servers.
• 12. Assists in the set-up, maintenance, and repair of PC hardware such as laptops, monitors, printers, keyboards, etc. and audiovisual equipment such as projectors, televisions and recording devices.
• 13. Travel within our member organizations donation service area is required. The majority of travel will be regional between the member site offices.

Requirements

Education and Experience:

• A high level of expertise in a variety of software such as Microsoft Office products and web-based services.
• Experience with the Administration of Windows Networks, Entra, Networking, VMware and IP phone systems
• Must have the ability to communicate effectively with staff members and outside customers/vendors verbally and in writing.

Business Systems Knowledge:

• Microsoft Office 365 applications (Word, Excel, PowerPoint, Access, Outlook, Sharepoint, One Drive, Teams)
• Automation of system processes and procedures
• Microsoft, Entra and Linux server applications
• Telecommunications such as phone systems, cell phones and related equipment

Key Attributes:

• Effective communications and interpersonal skills
• Ability to collaborate and function effectively in a team environment
• Good problem solving and analytical skills