Junior Systems Administrator - IT Support & Onboarding Lead

Lifeline of Ohio; Louisville (KY); On-site; USD 50,000 - 75,000; Full time

Job summary

Lifeline of Ohio provides ongoing tier one support for hardware, software, network equipment, servers, and related services. The team delivers high-quality end-user support and participates in end-user equipment maintenance.

The role involves serving as the primary contact for escalations, assisting with onboarding, and supporting infrastructure and security tasks. Travel regionally within the member sites is required.

Qualifications

• Strong expertise in Microsoft Office and web-based services.
• Experience administering Windows networks, Entra, networking, VMware and IP phone systems.
• Excellent written and verbal communication with staff and customers.

Responsibilities

• Serve as the primary contact for escalations from the help desk team and triage to the appropriate resource.
• Assist help desk with new hire setup and onboarding.
• Communicate IT concepts effectively to a varied audience.

Skills

End-user support

Communication

Problem solving

Tools

Microsoft Office

Windows Server administration

VMware

Entra

IP phone systems

SharePoint

Job description

Lifeline of Ohio provides ongoing tier one support for hardware, software, network equipment, servers, and related services. The team delivers high-quality end-user support and participates in end-user equipment maintenance.

The role involves serving as the primary contact for escalations, assisting with onboarding, and supporting infrastructure and security tasks. Travel regionally within the member sites is required.