Junior Systems Admin/Help Desk

Paycom; Northbridge (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Paycom is hiring a Jr. Systems Administrator in Boston/Whitinsville, MA. You’ll monitor helpdesk requests, deploy hardware, and provide software support for Office, SharePoint, and Autodesk products. This on-site role reports to the Systems Administrator.

Qualifications include a 4-year degree and 1–3 years of experience, plus entry-level IT certs. You’ll configure devices, manage access, and contribute to the IT knowledge base while supporting mobile and network security policies.

Qualifications

• Bachelor’s degree in Computer Science or Business Administration with 1–3 years’ experience.
• Entry level certifications (A+, Security+, Network+).
• Excellent verbal and written communication skills.
• Strong documentation and writing skills for the IT knowledge base.
• Capability to manage multiple tasks and meet deadlines.

Responsibilities

• Monitor and respond to helpdesk requests (level I/II).
• Provide tech support for Office, SharePoint, Adobe, Autodesk products.
• Set up new users using Active Directory and configure devices.
• Support mobile devices and enforce policies.
• Escalate complex issues and assist IT manager with projects.

Skills

Helpdesk support

Documentation

Communication

Problem solving

Multi-tasking

Education

Bachelor’s degree in Computer Science or Business Administration

Tools

Windows

MacOSX

Microsoft Office

Active Directory

SharePoint

Job description

Job Details

Job Location: Boston - Whitinsville, MA 01588, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $55,000.00 - $65,000.00 Salary, Travel Percentage: Negligible, Job Category: Information Technology, Jr. Systems Administrator

Reporting to the Systems Administrator, the Jr. Systems Administrator monitors and maintains the company computer systems, installs, documentation and configures hardware/software and solves technical problems.

This is an on-site position.

What you’ll do:

• Monitor and respond quickly to helpdesk requests by performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android)
• Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk products
• Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access
• Mobile Device support including additions, terminations, policy enforcement and security
• Escalate more advanced technical problems to Systems Administrator / IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectively
• Assist the Systems Administrator with company projects
• Other duties, which include inventory and knowledge base management

Qualifications: What we’d love to see:

• Bachelor’s degree in Computer Science or Business Administration, with 1-3 years’ experience
• Entry level certifications (A+, Security+, Network+)
• Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organization
• Drive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindset
• Capability to manage multiple tasks and deliver accordingly
• Solid problem-solving skills and a keen eye for detail, ability to adhere to deadlines
• Strong documentation and writing skills to add to and augment our existing ITKnowledgeBase
• Capable of handling highly confidentialinformation
• AdvanceduseofMicrosoftOfficetoolssuch as modern Outlook,Word,Excel,PowerPoint
• SQLandMS Permlets a plus
• Windows and MacOSX experience