Junior Systems Admin/Help Desk

Access TCA, Inc.; Northbridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Access TCA, Inc. is seeking a Jr. Systems Administrator in Massachusetts to join the IT team. You will handle Level I/II helpdesk duties, deploy and support company hardware (Windows and macOS), and assist with software like Office, SharePoint, Adobe, and Autodesk.

You’ll set up new users and devices via Active Directory and ensure proper file share access while supporting mobile devices and enforcing security policies. This role offers growth alongside the Systems Administrator.

Qualifications

• Bachelor’s degree required; 1–3 years’ experience preferred.
• Entry-level certifications (A+, Security+, Network+) advantageous.
• Excellent written and verbal communication; able to interact with all levels of the organization.
• Strong documentation and ability to update the IT knowledge base.

Responsibilities

• Monitor and respond to helpdesk requests (level I and II).
• Provide technical support for Microsoft Office, SharePoint, Adobe, and Autodesk products.
• Set up new users (Active Directory), laptops, and phones with proper file share access.
• Support mobile devices, enforce policy, and manage security.
• Escalate advanced issues to Systems Administrator/IT Manager or outsourced resources.
• Assist with IT projects and maintain inventory and documentation.

Skills

Helpdesk support

Communication

Multitasking

Documentation

Problem solving

Education

Bachelor’s degree in Computer Science or Business Administration

Tools

Active Directory

PowerShell

SQL

MS Office

SharePoint

Mac OSX

Job description

Jr. Systems AdministratorReporting to the Systems Administrator, the Jr. Systems Administrator monitors and maintains the company computer systems, installs, documentation and configures hardware/software and solves technical problems.What you’ll do:Monitor and respond quickly to helpdesk requests by performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android)Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk productsComplete new user setup using Active Directory, laptop, and phone setup, as well as proper file share accessMobile Device support including additions, terminations, policy enforcement and securityEscalate more advanced technical problems to Systems Administrator / IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectivelyAssist the Systems Administrator with company projectsOther duties, which include inventory and knowledge base managementWhat we’d love to see:Bachelor’s degree in Computer Science or Business Administration, with 1-3 years’ experienceEntry level certifications (A+, Security+, Network+)Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organizationDrive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindsetCapability to manage multiple tasks and deliver accordinglySolid problem-solving skills and a keen eye for detail, ability to adhere to deadlinesStrong documentation and writing skills to add to and augment our existing IT Knowledge BaseCapable of handling highly confidential informationAdvanced use of Microsoft Office tools such as modern Outlook, Word, and Excel, PowerPointSQL and MS Powershell experience a plusWindows and Mac OSX experience