Junior Support Engineer

Lenet Technology; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Lenet Technology is seeking a motivated Junior Support Engineer to join our team in New York City. You will provide technical support to clients via phone, email, and remote access, helping keep their IT systems running smoothly.

The role involves on-site visits in NYC and NJ, travel between client locations, and collaborating with senior engineers to implement effective solutions. A strong customer service mindset and solid networking knowledge are essential.

Qualifications

• Excellent diagnostic and problem-solving skills.
• Excellent communication ability.
• Outstanding organizational and time-management skills.
• In depth understanding of diverse computer systems and networks.
• Knowledge of computer networking, network administration, and hardware/software systems.
• Hands-on experience with Ubiquiti networking equipment and solutions.
• Experience with ConnectWise Manage and RMM tools is a plus.

Responsibilities

• Provide technical support to clients via phone, email, and remote desktop software.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage and escalate customer requests to appropriate teams.
• Perform on-site visits to client locations throughout New York City and New Jersey.
• Valid driver’s license and reliable access to a personal vehicle are required, as the role involves regular travel to client sites.
• Comfortable traveling between multiple client locations as needed.
• Document and maintain accurate records of customer interactions and resolutions.
• Work with senior engineers to develop and implement solutions to recurring issues.
• Participate in on-call rotation for after-hours support.

Skills

Diagnostic skills

Communication

Time management

Networking knowledge

Ubiquiti

Tools

ConnectWise

RMM

Job description

Lenet offers a wide range of technology services, including network support, cybersecurity, user support, and cloud management. As a fast-growing IT company, we are looking for a motivated Junior Support Engineer to join our team and help deliver reliable, high-quality technical support to our clients.

Location: New York City

Job details

We are seeking a highly motivated and customer-focused individual to join our team as a support engineer. As a managed service provider (MSP), we deliver IT services and support to our clients, and you will play a critical role in ensuring their technology runs smoothly.

This is an excellent opportunity to join a growing team and develop your skills. We offer opportunities for career advancement within the company. As a culturally diverse team we work to earn our clients' trust, grow team players, embrace failure to grow, and deliver exceptional results. If you are a self-starter with a passion for technology and customer service, we encourage you to apply.

Responsibilities

• Provide technical support to clients via phone, email, and remote desktop software
• Troubleshoot and resolve hardware, software, and network issues
• Manage and escalte customer requests to appropriate teams
• Perform on-site visits to client locations throughout New York City and New Jersey
• Valid driver’s license and reliable access to a personal vehicle are required, as the role involves regular travel to client sites
• Comfortable traveling between multiple client locations as needed
• Document and maintain accurate records of customer interactions and resolutions
• Work with senior engineers to develop and implement solutions to recurring issues
• Participate in on-call rotation for after-hours support

Qualifications

• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• At least 3 years' experience of working as an IT Specialist or other relevant position
• Knowledge of technical management, information analysis and of computer hardware/software systemsGood understanding of computer networking, network administration, and network installation
• Hands-on experience with Ubiquiti networking equipment and solutions
• Experience with ConnectWise manage and RMM tools is a plus

Job type: Full-time

Salary: $50,000.00 - $70,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday
• Monthly evening and weekend on-call availability by phone or chat

Work location: New York City, hybrid (work from home + on-site visits)