L1 Support Engineer

Peoplesharp Llc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) starting after year 2

Quarterly bonuses

Job summary

Integrated Technology Systems, a growing NYC-based MSP, is hiring an L1 Support Engineer for an in-office role in NYC. Base salary starts at $55k+ with quarterly bonuses, health insurance, PTO, and a 401(k) starting in year two.

Responsibilities include first-line troubleshooting, user management in Entra ID/Azure and Microsoft 365, device deployment (Windows 11 and macOS), and basic network triage. On-call rotation and on-site/remote support are part of the role.

Qualifications

• 1+ year MSP or help desk experience.
• Experience with ConnectWise PSA or similar ticketing system.
• Working knowledge of Windows 11 and Microsoft 365 administration.
• Familiarity with Entra ID/Azure; training available.
• macOS experience preferred.
• iOS/Android device support and MDM familiarity.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN.
• Exposure to RMM toolsets and endpoint security tools a plus.
• Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900/MD-102.

Responsibilities

• First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix with proper ticket routing and escalation.
• User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via workflows.
• Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android).
• Initial network triage: WAN/LAN connectivity, Wi-Fi, VPN client issues; escalate firewall/infrastructure to L2.
• Security operations support: phishing report handling and initial alert triage per runbooks.
• Address L2/L3 issues where documented; participate in on-site and remote support and on-call rotation.
• Participate in project work and ongoing customer engagements.

Skills

MSP/help desk

ConnectWise

Windows 11 admin

Microsoft 365 admin

Entra ID/Azure

macOS experience

Mobile device support

Networking basics

RMM tools

Security tools

IT certifications

Tools

ConnectWise PSA

MDM solutions

Job description

Integrated Technology Systems is a growing MSP based in New York City, delivering high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC.

What You’ll Get

• Base salary starting at $55k+
• Quarterly bonuses
• Health insurance and PTO
• 401(k) starting in your second year
• A collaborative team focused on high-touch service and modern IT solutions

What You’ll Do

• First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
• User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
• Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
• First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
• Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
• Resolve L2/L3 issues where solutions are already documented, as a path to advancement
• Participate in project work, on-site and remote support, and the on-call rotation

What You Bring

• 1+ year of MSP or comparable help desk experience
• Experience with a PSA or ticketing system (ConnectWise preferred)
• Working knowledge of Windows 11 and Microsoft 365 administration
• Familiarity with Entra ID/Azure (we will train as needed)
• macOS experience preferred
• iOS/Android device support and MDM familiarity
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN
• Exposure to RMM toolsets and endpoint security tools a plus
• Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102
• Strong customer service and phone presence
• Thrives in a fast-paced, learning-focused environment