Client-Centric Tech Support Specialist (ERP & SQL)

Tyler Technologies, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Tyler Technologies, Inc. in the United States is seeking a Technical Support Specialist who will provide basic software support and technical assistance to Tyler clients and employees.

You will diagnose and resolve issues, independently or with senior specialists, and ensure timely, courteous service. You will handle first level diagnosis, document client interactions, prioritize incidents, and assist with on-site implementations as needed.

Qualifications

• Bachelor’s degree in computer science or business administration, or comparable work experience.
• Experience in ERP solutions, accounting software, accounting or computers.
• Proficiency using computers and exposure to relational databases or SQL desired.
• Demonstrated ability to maintain a positive, professional attitude.

Responsibilities

• Provide general software, operating system and hardware phone support to Tyler Technical.
• Assist clients and on-site Implementation staff.
• Conduct first level diagnosis of system defects and notify Product Managers.
• Resolve client inquiries and issues and communicate resolutions via email.
• Document and record client interactions in designated systems.
• Manage open calls by prioritizing issues according to policies.
• Escalate to senior staff when needed.
• Identify and meet service metrics daily, weekly, monthly and quarterly.
• Participate in education to gain knowledge of Tyler products and services.
• Assist clients with standard workstation install of client software (FourJs, Munis Internet Updater, Tyler Content Manager, Tyler Cashiering, Tyler Reporting).
• Follow Tyler Technologies, Inc. policies and procedures.

Skills

Interpersonal skills

Analytical skills

Multitasking

Education

Bachelor’s degree in computer science or business administration

Job description

Tyler Technologies, Inc. in the United States is seeking a Technical Support Specialist who will provide basic software support and technical assistance to Tyler clients and employees.

You will diagnose and resolve issues, independently or with senior specialists, and ensure timely, courteous service. You will handle first level diagnosis, document client interactions, prioritize incidents, and assist with on-site implementations as needed.