Junior ServiceNow ITSM Specialist

Largeton Group; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology service company in Boca Raton is seeking an IT Service Management Specialist for an entry-level position. The successful candidate will support critical IT processes, ensuring effective service delivery and continuous improvement. Responsibilities include leading IT Change, Incident, and Problem Management processes, acting as an Incident Manager, and collaborating with stakeholders to enhance workflows. Ideal candidates should have an ITIL Foundations Certification and hands-on experience with the ServiceNow platform.

Qualifications

• Proven experience in IT Change Management with risk assessment skills.
• Ability to handle IT Incident Management and minimize business impact.
• Knowledge of problem analysis and root cause identification.

Responsibilities

• Lead the development of IT Change, Incident, and Problem Management processes.
• Act as Incident Manager during high priority incidents.
• Collaborate with stakeholders to enhance workflows.

Skills

IT Change Management

IT Incident Management

IT Problem Management

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration or related field

Tools

ServiceNow

Job description

A technology service company in Boca Raton is seeking an IT Service Management Specialist for an entry-level position. The successful candidate will support critical IT processes, ensuring effective service delivery and continuous improvement. Responsibilities include leading IT Change, Incident, and Problem Management processes, acting as an Incident Manager, and collaborating with stakeholders to enhance workflows. Ideal candidates should have an ITIL Foundations Certification and hands-on experience with the ServiceNow platform.