ServiceNow Engineer - ITOM & AI-Driven Operations

Social Security Administration; Denver (CO); On-site; USD 140,239 - 182,316; Full time

Job summary

A federal agency is hiring an IT Specialist (SYSADM) to oversee ServiceNow-related projects and ensure the efficiency of IT operations. This role requires leadership in managing complex workloads and maintaining high-performance delivery of essential services. Candidates must demonstrate proficiency in IT skills, including planning and organization, with a focus on customer service. Join a dedicated team and contribute to the mission of serving millions of Americans through innovative technology solutions.

Qualifications

• Must qualify for the 2210 IT Specialist series and demonstrate IT-related experience.
• Experience may include planning, organizing, and monitoring ServiceNow-related workloads.
• Applicants for the GS-14 position must have 52 weeks of specialized experience at the GS-13 level.

Responsibilities

• Monitor ServiceNow IT Operations Management (ITOM) requirements for the agency.
• Develop and implement ITOM and ITIL-based standards and policies.
• Ensure 24/7 availability of critical services for the public.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

A federal agency is hiring an IT Specialist (SYSADM) to oversee ServiceNow-related projects and ensure the efficiency of IT operations. This role requires leadership in managing complex workloads and maintaining high-performance delivery of essential services. Candidates must demonstrate proficiency in IT skills, including planning and organization, with a focus on customer service. Join a dedicated team and contribute to the mission of serving millions of Americans through innovative technology solutions.