Junior ServiceNow Administrator | ITSM & Automation Focus

Etelligent-Group-LLC; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

eTel is seeking a Junior ServiceNow Developer/ServiceNow Systems Administrator in Washington, DC to administer ITSM modules and support a federal environment. You will manage users, roles, ACLs, and workflow configurations to keep the platform healthy and secure.

Responsibilities include managing Service Catalog items, Flow Designer workflows, Transform Maps, and instance deployments across development, test, and production. A CSA is required; CIS certification preferred for applicable domains.

Qualifications

• 3+ years ServiceNow/ESM Platform experience.
• 2+ years Federal sector experience.
• CSA certification required; CIS for applicable domains.

Responsibilities

• Administer ITSM modules: Incident, Problem, Change, Request, Knowledge, Service Catalog.
• Manage users, groups, roles, ACLs, and RBAC.
• Handle Service Catalog items, Record Producers, workflows, approvals, Flow Designer.
• Configure notifications, events, SLAs, and scheduled jobs.
• Maintain CMDB, CI classes, data quality, and data loads.
• Deploy updates across Dev/Test/Prod; perform monitoring and troubleshooting.

Skills

ServiceNow Administration

ITSM Modules

User Administration

Security and Access Controls

Flow Designer

Workflow

Data Management

Reporting and Dashboards

SLAs and APIs

Automated Test Framework (ATF)

Education

CSA Certification

CIS Certification

Job description

eTel is seeking a Junior ServiceNow Developer/ServiceNow Systems Administrator in Washington, DC to administer ITSM modules and support a federal environment. You will manage users, roles, ACLs, and workflow configurations to keep the platform healthy and secure.

Responsibilities include managing Service Catalog items, Flow Designer workflows, Transform Maps, and instance deployments across development, test, and production. A CSA is required; CIS certification preferred for applicable domains.