Junior Personal Banker: Growth Through Training & Cross‑Sell

Fifth Third Bank; Peachtree City (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a Retail Personal Banker I in GA South Central Region. The role trains into a Personal Banker I with on-boarding, sales rotations, and a certification upon program completion.

You’ll use consultative sales to identify and meet customer needs, acquire new households and deepen relationships, including lobby leadership or aisle-time and tele-consulting. The position emphasizes cross-selling, safeguarding customer information, and adherence to risk controls.

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
• The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.

Skills

Consultative sales

Financial needs assessment

Cross-selling

Customer service

Education

College degree or work experience

Job description

Fifth Third Bank is seeking a Retail Personal Banker I in GA South Central Region. The role trains into a Personal Banker I with on-boarding, sales rotations, and a certification upon program completion.

You’ll use consultative sales to identify and meet customer needs, acquire new households and deepen relationships, including lobby leadership or aisle-time and tele-consulting. The position emphasizes cross-selling, safeguarding customer information, and adherence to risk controls.