Junior Operations Analyst - USA

HERE; New York (NY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

HERE in New York is seeking a detail-oriented Junior Operations Analyst for a 6-month contract to support Sales Operations, Talent & People Ops, and day-to-day workflows.

You will maintain CRM hygiene, assist with vendor tracking, onboarding, and cross-functional coordination, with a focus on process accuracy and timeliness.

The role offers hybrid/remote options within EST/CST time zones, and requires 1+ year in operations; salary $18–$20 per hour.

Qualifications

• 1+ year in business operations, administrative, HR or cross-functional support roles (CRM/ATS experience a plus).
• Highly proficient in Google Sheets (and Excel), with pivot tables and data manipulation.
• Enthusiastic about incorporating AI tools to elevate daily productivity.
• Exceptional organizational skills and ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication; able to collaborate across departments.
• Self-starter with accountability for routine operations.

Responsibilities

• Maintain CRM data hygiene and user provisioning; assist with sales tool administration.
• Support vendor tracking, contract renewals, and compliance documentation.
• Administer general corporate tools and manage user access across platforms.
• Coordinate candidate interview schedules across hiring teams for a smooth process.
• Assist with new hire onboarding, documentation, orientation logistics, and system access.
• Support special projects and evolving cross-functional operational needs.

Skills

CRM/ATS experience

Google Sheets

Excel

AI tools

Cross-functional communication

Job description

Junior Operations Analyst - 6 Month Contract (1099 Contract Position)

Location: New York, NY / Hybrid Remote / Remote (EST or CST zones)

We have an office in New York and this position can either be based in the office, or hybrid remote, or remote within the EST or CST time zones (subject to your existing legal right to work in the jurisdiction).

About HERE

Everything works right here™.

Traditional browsers weren’t built for work. In today’s enterprise environment—where security threats are constant and productivity is critical—legacy browsers fall short. That’s why we built HERE, the browser purpose-built for work.

Powered by Chromium, HERE Enterprise Browser combines enterprise-grade security, seamless productivity, and native AI integration in one secure, intelligent workspace. Designed for regulated industries, HERE offers deep policy controls, identity-based access, secure workspace isolation, and full interoperability across SaaS, legacy, and virtualized environments. Our platform enables teams to work faster, more securely, and more intelligently—without compromise.

HERE technology is trusted by 90% of global banks and also used within the U.S. Intelligence Community and other sectors. We’re backed by some of the world’s most respected financial institutions and venture firms, including Bain Capital Ventures, Bank of America, J.P. Morgan, Wells Fargo and IQT, the not-for-profit strategic investor that accelerates the introduction of groundbreaking technologies to enhance the national security of America and its allies.

About The Role

We are seeking a detail-oriented Junior Operations Analyst to join our Operations team for a 6-month contract! This role will support us across multiple areas of our day-to-day business, such as Sales Operations, Talent & People Ops. You will assist with workflows, maintain system hygiene and help our internal processes run smoothly.

Responsibilities

• Maintain CRM data hygiene and enrichment while assisting with sales tool administration, user provisioning, and routine system setups.
• Support corporate operations by managing vendor tracking, contract renewals, and compliance documentation.
• Administer general corporate tools and manage user access across internal software platforms.
• Coordinate candidate interview schedules across internal hiring teams to deliver a seamless candidate experience.
• Assist with new hire onboarding, including documentation, orientation logistics, and system access setup.
• Support special projects and evolving cross-functional operational needs as assigned.

What We’re Looking For

• Experience: 1+ year in business operations, administrative, HR or cross-functional support roles (experience with CRMs and ATS platforms is a plus).
• Highly proficient in Google Sheets (and Excel), with strong hands‑on experience using pivot tables, VLOOKUP/XLOOKUP, and data manipulation.
• Enthusiastic about incorporating AI tools to elevate daily productivity.
• Exceptional organizational skills with the ability to manage multiple competing priorities, stay structured, and meet tight deadlines.
• Strong written and verbal communication skills; comfortable interacting cross-functionally across different departments.
• Self-starter mindset with strong problem‑solving skills and a high degree of accountability over routine operations.

Life at HERE

At HERE, we pride ourselves on fostering a friendly, collaborative, and supportive culture that truly respects the diversity of thought. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. We value and appreciate that our employees have a wide set of interests and experiences and put importance on taking the time to get to know one another and form relationships. From virtual socials and in-person events, to informal meetings and employee resource groups, we make it easy to engage and connect. Our environment promotes a productive, enjoyable learning experience – aligned together, working to create compelling solutions for our clients. Everything works right here.™

Recent Awards

• Voted “Best Productivity Technology Award” at the Global Tech Awards (2026)
• Voted "Enterprise Browser of the Year" by CIO Review (2025)
• Voted “Best Desktop Interoperability Framework” by TradingTech Insight Awards USA (2025)
• Voted “100 Best Midsize Companies to Work For in NYC” by BuiltIn (2025)
• Voted “Top 10 Contact Center Technologies & Capabilities of 2024” by CX Today (2024)
• Voted "Best Enterprise Environment for Interoperability" by TradingTech Insight Awards Europe (2024)
• Voted "Top 50 Best Startups to Work for in the US" & "Top 50 Best Startups to Work for in New York" by BuiltIn (2024)
• Voted as a "Best Employer Award" finalist at the UK FinTech Awards (2023)
• Voted "Best FinTech Company CEO" at the FinTech Breakthrough Awards (2023)
• Voted "Best Internal Talent Team" by Financial Technologist (2023)
• Voted "Top Innovator Across Financial Markets" in TabbFORUM NOVA Awards (2023)
• Voted "Top 100 Most Promising Private FinTech Companies" by CB Insights (2023)
• Voted "Most Influential Financial Technology Firm" by Harrington Starr (2023)

Sponsorship - While we highly value all of our candidates, we are not offering sponsorship for this role.

Salary Range: $18-$20/hr

Salary Range Disclaimer: This base salary range represents the low and high end salary range for this particular position; not all encompassing of the total compensation package. Actual salaries may vary depending upon but not limited to experience, special skill set, education and location. This range represents only one aspect of HERE’s total compensation package offered to employees. Other forms of compensation may be stock options, commissions, paid time off and other variable benefits. Learn more about additional HERE compensation benefits above.