Junior Network Operations Center (NOC) Support Specialist

Sacramento Native American Health Center, Inc; Clearfield (UT); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life insurance

Disability insurance (LT/ST)

401(k) with company match

Generous PTO and 11 federal holidays

Training and certification budget

Job summary

ISSE Services is seeking a Junior Network Operations Center Analyst to join our team in Clearfield, UT. You will learn security best practices, tool administration, and essential security skills in a growth-focused environment.

Ideal candidates have help desk experience with Windows/Linux or networking equipment, strong analytical abilities, and effective communication. The role supports a 24x7 operations center, with opportunities for advancement.

Qualifications

• Bachelor's degree in cybersecurity, CS, IT, or related field (or equivalent experience).
• 1-2 years in a NOC, Helpdesk, or computer technician role.
• CompTIA Security+ required; other certs are nice to have.

Responsibilities

• Serve as the first point of contact for users via phone, email, chat, or ticketing system.
• Provide first-level troubleshooting for hardware, software, and network issues following senior technicians' steps.
• Log and track requests using ITSM tools; perform password resets and access support.
• Escalate complex issues to mid-level admins per procedures; take notes to assist others.
• Coordinate with the SOC to ensure task closure in 24x7 operations.

Skills

Analytical skills

Communication skills

Team leadership

Work under pressure

Education

Bachelor's degree in Cybersecurity/CS/IT

Tools

Windows

Linux

Networking equipment

Job description

• Base Pay $55,000.00 - $70,000.00 / Year
• Job Category SOC/NOC
• Employee Type FT Non-Exempt

Junior Network Operations Center (NOC) Support Specialist

Annual pay range $55,000 to $70,000 (non-exempt, hourly)

WE ARE A CONTRACTED FEDERAL DRUG-FREE WORKPLACE

All shifts available in 24/7 Operations Center

(Day, Swing, Grave)

About ISSE Services

ISSE Services is a cybersecurity and mission assurance company supporting defense, aerospace, and regulated industry customers. We specialize in Governance, Risk, and Compliance (GRC), cybersecurity engineering, managed security services, and CMMC readiness for organizations handling Controlled Unclassified Information (CUI).

Our mission is to help customers securely enable and accelerate their operations through practical compliance, technical expertise, and mission-focused security solutions.

About the Role

ISSE Services is seeking a Junior Network Operations Center (NOC) Analyst to join our team in Clearfield, UT. This role offers the opportunity to learn and build upon security best practices, security tool administration and maintenance, and other essential security skills. Growth opportunities are available for candidates who demonstrate initiative, analytical prowess, and critical thinking skills. Must have previous help desk support or other practical hands-on experience with Windows, Linux, or Network equipment.

Key Responsibilities

• Serve as the first point of contact for users via phone, email, chat, or ticketing system.
• Provide first - level technical troubleshooting support for hardware, software, and network issues using steps outlined by senior technicians.
• Log, track, and manage all requests and incidents using available IT service management (ITSM) tools.
• Perform password resets, account unlocks, and user access support.
• Take detailed notes on troubleshooting steps, findings, and outcomes to assist other help desk technicians and systems administrators.
• Escalate unresolved or complex issues to mid - level administrators according to established support procedures.
• Conduct basic system maintenance and security tasks as instructed by system administrators and approved by the configuration control board.
• Coordinate with the SOC to ensure completion and closure of tasks assigned to the NOC.
• Provide continuous support for the NOC in a 24x7x365 environment as scheduled by the Operations Center manager.

Requirements

Required Qualifications

• Education: Bachelor's degree in Cybersecurity, Computer Science, IT, or related field (or equivalent experience).
• Experience: 1-2 years in a NOC, Helpdesk, or computer technician role. Or equivalent schooling.
• Soft Skills: Strong analytical skills, ability to work under pressure, excellent communication skills, and team leadership capabilities.
• The ideal candidate must have CompTIA Security+. Other certifications nice to have but not required: CND, GFACT, GSEC, SecurityX / CASP+, CCNP, CISA, FITSP-O, GICSP, SSCP, Linux+, Server+

Summary

Why You'll Love It Here

• A mission-driven organization where your work directly supports federal programs that make a difference.
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision coverage, company paid life insurance, long-term and short-term disability plus 401(k) with company match.
• Generous PTO and 11 paid federal holidays.
• Professional development support, including an annual training and certification budget.
• A collaborative, respectful culture that values both precision and innovation.

We are an equal opportunity employer and celebrate diversity. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.