Junior Network Engineer - SD-WAN & 24/7 Support

Prodapt; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Prodapt is seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base using SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers.

The position requires working with restricted customers and U.S. government security/compliance requirements that mandate U.S. citizenship. Opportunity to gain hands-on experience in cutting-edge networking technology.

Qualifications

• 1+ years of experience in technical support (Helpdesk or NOC) or relevant network engineering internships.
• Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to VoIP and SD-WAN.
• Associate or Bachelor's degree in Computer Science, engineering or a related field, or equivalent practical experience.
• CCNA certification (or equivalent) is highly desirable.

Responsibilities

• Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed.
• Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure.
• Contribute to technical documentation, troubleshooting guides, and knowledge base articles.
• Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation.
• Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision.
• Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs.
• Participate in various operational shifts (Day/Night, weekends, holidays) to support 7x365 coverage.

Skills

Networking fundamentals

Troubleshooting

Communication skills

Analytical mindset

Education

Associate or Bachelor's degree in Computer Science or related field

Tools

VoIP

SD-WAN

CPE diagnostics

Job description

Prodapt is seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base using SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers.

The position requires working with restricted customers and U.S. government security/compliance requirements that mandate U.S. citizenship. Opportunity to gain hands-on experience in cutting-edge networking technology.