Junior Network Engineer( US Citizenship required)

Prodapt; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Prodapt is seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base using SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers.

The position requires working with restricted customers and U.S. government security/compliance requirements that mandate U.S. citizenship. Opportunity to gain hands-on experience in cutting-edge networking technology.

Qualifications

• 1+ years of experience in technical support (Helpdesk or NOC) or relevant network engineering internships.
• Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to VoIP and SD-WAN.
• Associate or Bachelor's degree in Computer Science, engineering or a related field, or equivalent practical experience.
• CCNA certification (or equivalent) is highly desirable.

Responsibilities

• Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed.
• Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure.
• Contribute to technical documentation, troubleshooting guides, and knowledge base articles.
• Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation.
• Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision.
• Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs.
• Participate in various operational shifts (Day/Night, weekends, holidays) to support 7x365 coverage.

Skills

Networking fundamentals

Troubleshooting

Communication skills

Analytical mindset

Education

Associate or Bachelor's degree in Computer Science or related field

Tools

VoIP

SD-WAN

CPE diagnostics

Job description

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

A “Great Place To Work Certified” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

We are seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base utilizing SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers, offering an excellent opportunity to gain hands‑on experience with cutting‑edge networking technology. This role requires working with restricted customers and is subject to U.S. government security/compliance requirements that mandate U.S. citizenship.

Responsibilities:

• Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed.
• Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure.
• Contribute to technical documentation, troubleshooting guides, and knowledge base articles.
• Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation.
• Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision.
• Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs.
• Participate in various operational shifts (Day/Night, weekends, holidays) to support 7x365 coverage.

Requirements:

• 1+ years of experience in technical support (Helpdesk or NOC) or relevant network engineering internships.
• Associate or Bachelor's degree in Computer Science, engineering or a related field, or equivalent practical experience.
• Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to advanced technologies like VoIP and SD-WAN.
• Basic problem-solving ability and strong analytical mindset.
• Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
• CCNA certification (or equivalent) is highly desirable.