Junior Network Engineer — SD-WAN & Tier 1/2 Support

Prodapt; Richardson (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Richardson, Texas, is seeking a motivated Junior Network Engineer to provide technical support and order management for SD-WAN solutions. This position involves monitoring and troubleshooting network issues, assisting in device configuration, and contributing to documentation. A degree in Computer Science or a related field is required, along with solid networking knowledge. Candidates with 1+ years of technical support experience and CCNA certification are preferred. This is a fantastic opportunity for growth in a fast-paced environment.

Qualifications

• Solid understanding of networking fundamentals such as TCP/IP and OSI model.
• Exposure to advanced technologies like VoIP and SD-WAN.
• 1+ years of experience in technical support or relevant network internships.

Responsibilities

• Act as Tier 1/2 support for incoming tickets and perform initial diagnosis.
• Assist in configuration and deployment of network devices.
• Maintain professional communication with customers to ensure timely issue resolution.

Skills

Networking fundamentals (TCP/IP, OSI model)

Problem-solving

Analytical mindset

Communication skills

Education

Associate or Bachelor's degree in Computer Science, engineering or related field

Tools

SD-WAN

VoIP

Job description

A technology solutions provider in Richardson, Texas, is seeking a motivated Junior Network Engineer to provide technical support and order management for SD-WAN solutions. This position involves monitoring and troubleshooting network issues, assisting in device configuration, and contributing to documentation. A degree in Computer Science or a related field is required, along with solid networking knowledge. Candidates with 1+ years of technical support experience and CCNA certification are preferred. This is a fantastic opportunity for growth in a fast-paced environment.