Junior Network Administrator

Surveying And Mapping, LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Surveying And Mapping, LLC is seeking a Junior Network Administrator in Austin, TX to provide daily operational and technical support for network infrastructure, including Cisco LAN/WAN, SD-WAN, VoIP, and security devices. The role emphasizes reliability, monitoring, and continuous improvement within a collaborative team environment.

The ideal candidate holds a bachelor’s degree or equivalent experience and demonstrates strong communication skills, customer service orientation, and willingness

Qualifications

• Bachelor's degree or job-equivalent experience in computer science/technology.
• Excellent verbal and written communication with technical and non-technical groups.
• Project management leadership experience and ability to work in a dynamic environment.

Responsibilities

• Provide day-to-day operational and technical support for network routing and switching, WAN optimization, SD-WAN, firewall/IPS/IDS, MPLS, DMVPN, AVPN, ISP.
• Monitor incident, change request, and problem SLA metrics and propose capacity planning solutions.
• Assist in developing and coaching help desk and intern staff; cover after-hours on-call tickets and triage escalations.

Skills

Customer service attitude

Communication skills

Project management

Team collaboration

Motivation and results orientation

Education

Bachelor's degree in CS/Technology or related equivalence

Job description

Surveying And Mapping, LLC

Junior Network Administrator

US-TX-Austin

Job ID: 26-8000

# of Openings: 1

Category: Information Technology

Austin

Overview

For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner. Our licensed professionals transform petabytes of complex spatial data into intelligent insights in a holistic Managed Geospatial Services™ (MGS™) framework. As North America's premiere MGS™ company, SAM provides practical, precise, and high-fidelity solutions designed to enhance decision-making, mitigate risks, achieve strategic objectives, and drive costs out of our client's business. Our vision is to advance spatial data acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their lifecycles.

Responsibilities

• Provide day to day operational & technical support for the following:
• Network routing and switching
• WAN optimization technologies
• SD-WAN
• Firewall and IPS\\IDS security devices
• MPLS, DMVPN, AVPN, ISP
• VoIP, SIP, phone services
• Network monitoring
• Wifi solutions
• Monitor incident, change request and problem SLA metrics
• Provide recommendations based on availability and capacity planning and long term strategic planning
• Conduct routine hardware and software audits of data and voice equipment to ensure compliance with established IT standards, maintenance status, policies and configuration guidelines
• Assist in developing and coaching help desk and intern staff
• Cover after hours on call tickets and triage escalated to support teams

Qualifications

• Bachelor's degree in Computer Science/Technology or job experience related equivalence
• 1 to 2 years' experience in managing networks with demonstrated experience in maintaining a Cisco based LAN, WAN (with optimization or QoS), SD-WAN, wireless network with high availability in a secure data center environment
• 1 to 2 years' experience in managing a VOIP implementation
• Successful as a key contributor in at least 2 large projects; Large projects are defined as having more than 3 participants or a budget of over $100k or a timeline of 4 months or longer
• Professional with a \"Customer Service\" attitude
• Excellent verbal and written communication skills with the ability to communicate with both technical and non-technical groups
• Project management leadership experience
• Motivated and results oriented with an ability to respond quickly in a dynamic environment

Certifications and/or Licensing Requirements

• ITIL foundations certification preferred
• N+ certification preferred
• CCNA/CCIE certifications a plus
• Any other technology certifications a plus

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