Junior Network Engineer - SD-WAN, VoIP & Networking (Austin)

Surveying And Mapping, LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Surveying And Mapping, LLC is seeking a Junior Network Administrator in Austin, TX to provide daily operational and technical support for network infrastructure, including Cisco LAN/WAN, SD-WAN, VoIP, and security devices. The role emphasizes reliability, monitoring, and continuous improvement within a collaborative team environment.

The ideal candidate holds a bachelor’s degree or equivalent experience and demonstrates strong communication skills, customer service orientation, and willingness

Qualifications

• Bachelor's degree or job-equivalent experience in computer science/technology.
• Excellent verbal and written communication with technical and non-technical groups.
• Project management leadership experience and ability to work in a dynamic environment.

Responsibilities

• Provide day-to-day operational and technical support for network routing and switching, WAN optimization, SD-WAN, firewall/IPS/IDS, MPLS, DMVPN, AVPN, ISP.
• Monitor incident, change request, and problem SLA metrics and propose capacity planning solutions.
• Assist in developing and coaching help desk and intern staff; cover after-hours on-call tickets and triage escalations.

Skills

Customer service attitude

Communication skills

Project management

Team collaboration

Motivation and results orientation

Education

Bachelor's degree in CS/Technology or related equivalence

Job description

Surveying And Mapping, LLC is seeking a Junior Network Administrator in Austin, TX to provide daily operational and technical support for network infrastructure, including Cisco LAN/WAN, SD-WAN, VoIP, and security devices. The role emphasizes reliability, monitoring, and continuous improvement within a collaborative team environment.

The ideal candidate holds a bachelor’s degree or equivalent experience and demonstrates strong communication skills, customer service orientation, and willingness