Junior Network Administrator

Gdbgeospatial; Austin, Cedar Park (TX, TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work schedules

Company-paid premiums for medical, etc

Generous paid time off

401(k) employer match up to 5%

Tuition reimbursement

Employee Assistance Program

Career pathing

In-house trainings

Office snacks and events

CSR program

Job summary

SAM in Austin, TX is seeking a Junior Network Administrator to join the IT team and safeguard day-to-day network and voice services. You’ll help manage Cisco-based LAN/WAN, SD-WAN, VoIP, security devices, and monitoring tools, ensuring high availability in a secure data center environment.

You will collaborate with teammates on incident response, capacity planning, and routine audits, while guiding help desk staff and supporting after-hours on-call tickets.

Qualifications

• 1–2 years of managing networks with Cisco LAN/WAN, SD-WAN, and VoIP in a secure data center.
• Strong customer-service attitude and collaborative mindset.
• Excellent communication skills for technical and non-technical audiences.

Responsibilities

• Provide day-to-day operational & technical support for network and voice services.
• Monitor SLA metrics for incidents, changes, and problems; assist in capacity planning.
• Assist in developing help desk and intern staff; cover after hours on call.

Skills

Cisco LAN/WAN

VOIP implementation

SD-WAN

Networking basics

Education

Bachelor's degree in CS/IT

Tools

Cisco IOS

Network monitoring tools

Job description

Who We Are

For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner. Our licensed professionals transform petabytes of complex spatial data into intelligent insights in a holistic Managed Geospatial Services™ (MGS™) framework. As North America's premiere MGS™ company, SAM provides practical, precise, and high-fidelity solutions designed to enhance decision-making, mitigate risks, achieve strategic objectives, and drive costs out of our client's business. Our vision is to advance spatial data acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their lifecycles.

Your Impact at SAM

The Junior Network Administrator will be a member of the IT team and will assist in the day to day operation and maintenance of SAM data and voice networks.

• Provide day to day operational & technical support for the following:
• • Network routing and switching
  • WAN optimization technologies
  • SD-WAN
  • Firewall and IPS\IDS security devices
  • MPLS, DMVPN, AVPN, ISP
  • VoIP, SIP, phone services
  • Network monitoring
  • Wifi solutions

• Monitor incident, change request and problem SLA metrics
• Provide recommendations based on availability and capacity planning and long term strategic planning
• Conduct routine hardware and software audits of data and voice equipment to ensure compliance with established IT standards, maintenance status, policies and configuration guidelines
• Assist in developing and coaching help desk and intern staff
• Cover after hours on call tickets and triage escalated to support teams

What You Bring to SAM

• Bachelor's degree in Computer Science/Technology or job experience related equivalence
• 1 to 2 years' experience in managing networks with demonstrated experience in maintaining a Cisco based LAN, WAN (with optimization or QoS), SD-WAN, wireless network with high availability in a secure data center environment
• 1 to 2 years' experience in managing a VOIP implementation
• Successful as a key contributor in at least 2 large projects; Large projects are defined as having more than 3 participants or a budget of over $100k or a timeline of 4 months or longer
• Professional with a “Customer Service” attitude
• Excellent verbal and written communication skills with the ability to communicate with both technical and non-technical groups
• Project management leadership experience
• Motivated and results oriented with an ability to respond quickly in a dynamic environment

Certifications and/or Licensing Requirements

• ITIL foundations certification preferred
• N+ certification preferred
• CCNA\CCIE certifications a plus
• Any other technology certifications a plus

Our Perks

• Opportunity for hybrid work schedules for office positions – Work-life balance is on us
• Company paid premiums for medical, dental, vision, LTD and life insurance (HSA and FSA plans available)
• Generous paid time off (vacation, sick, holidays and parental leave) – Accrual starts immediately
• 401(k) program offers 100% employer match up to 5%
• Paid continuing education courses and tuition reimbursement
• Employee Assistance Program – Your mental health is our priority
• No glass ceiling! Truly a place to spread your wings (Ask about our Career Pathing!)
• Trainings throughout the year – Specialized in-house trainings programs designed to assist you in advancing in your career
• Office snacks, free food and fun-themed events for employees throughout the year
• Passion for our Community – You have endless opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program

Our Culture

Our entrepreneurial culture is a key factor in SAM being recognized as a Top Workplace for twelve consecutive years, and we make it our mission to ensure every one of our employees learns how to build and manage a business, not just be the subject matter expert on the team. At SAM, our employee's development is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry's leading experts, who just happen to be on our staff! We make SAM a GREAT place to work, but it all starts with YOU!

EEO

SAM is an EOE/Affirmative Action Employer M/F/D/V. SAM also participates in the federal E-Verify Program.