Telecommunications Manager 2

Ampcus Inc; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Ampcus Inc. is seeking a Telecommunications Manager 2 in Austin, TX to lead Network Services operations and provide oversight for incident management. The ideal candidate will have at least seven years of supervisory experience, specifically in Cisco VoIP solutions and managing networking teams. Responsibilities include ensuring compliance with agency security standards, collaborating with cross-functional teams, and maintaining documentation of network processes. This is a key role requiring strong leadership and expertise in complex networking environments.

Qualifications

• Minimum of seven years of supervisory/management experience providing clear direction.
• Minimum of seven years’ experience with Cisco VoIP solutions.
• Minimum of five years’ experience managing a networking team.

Responsibilities

• Provide leadership and oversight of Network Services operations.
• Oversee daily operational activities, including incident management.
• Serve as escalation point for high-priority network issues.
• Maintain documentation of network architecture and procedures.

Skills

Supervisory/management experience

Cisco VoIP solutions

Network team management

24x7x365 network implementation

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Telecommunications Manager 2
Job Location: Austin, TX

Description Of Services

The Company requires the services of 1 Telecommunications Manager 2, hereafter referred to as Candidate(s), who meets the general qualifications of Telecommunications Manager 2, Networking/Telecommunications and the specifications outlined in this document. All work products resulting from the project shall be considered "works made for hire" and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by law.

• Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
• Oversee daily operational activities, including incident management, problem resolution, and service availability
• Serve as escalation point for high-priority network and infrastructure issues
• Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
• Support ongoing and planned initiatives, including:
  • SD-WAN implementation and optimization
  • Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
  • Security integrations (e.g., Secure Workload, NGFW, identity services)
• Provide vendor coordination and oversight for network-related services and contracts
• Ensure compliance with Agency security standards, policies, and regulatory requirements
• Participate in change management processes and ensure proper documentation and approvals
• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
• Provide status reporting, risk identification, and mitigation planning to leadership
• Maintain documentation of network architecture, processes, and operational procedures
• Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

Candidate Skills And Qualifications

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 7 Required Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.
• 7 Preferred Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
• 5 Preferred Minimum of five (5) years’ experience managing a networking team in a highly complex environment.
• 5 Preferred Experienced with implementation and support of 24x7x365 network, voice, and video environment.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.