Junior MSP Systems Engineer — Escalations & Support

In-Telecom

Arlington (TX)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Job summary

In-Telecom Consulting, LLC is seeking a Junior Systems Engineer to join our Escalations team in Texas. You will serve as an Escalations Level 2 resource, troubleshooting complex issues, administering Microsoft 365, Windows Server, DNS/DHCP, and identity services across client environments.

As part of a fast-paced managed services provider, you will mentor Level 1 technicians, participate in on-call rotations, and contribute to root-cause analysis and permanent remediation while adhering to

Qualifications

Three or more years of hands-on IT support, systems administration, or network support experience.
At least one year of MSP, multi-client, or high-volume service desk experience preferred.
Working knowledge of Microsoft 365 administration, including Exchange Online and Entra ID.

Responsibilities

Troubleshoot and resolve escalated support requests involving Microsoft 365, Windows OS, networking, servers, identity, applications, and endpoint management.
Serve as an escalation resource for Level 1 technicians and provide technical guidance.
Administer Microsoft 365 services, including Exchange Online, Entra ID, Teams, SharePoint, licensing, user access, and security settings.
Troubleshoot identity and access issues involving Active Directory, Entra ID, MFA, Conditional Access, group policies, and permissions.
Support Windows Server environments, including Active Directory, DNS, DHCP, file services, print services, and basic Group Policy administration.
Diagnose network connectivity issues involving switches, firewalls, wireless networks, VPNs, VLANs, routing, DNS, and DHCP.
Investigate alerts from RMM, backup, security, identity, and network monitoring platforms.
Identify recurring incidents and assist with root-cause analysis and permanent remediation.
Follow change-management, security, escalation, and documentation standards.
Maintain accurate ticket notes, time entries, resolution details, client documentation, and knowledge-base articles.
Communicate with clients regarding findings, business impact, next steps, and resolution status.
Coordinate with senior engineers, cybersecurity, vendors, and other teams for specialized issues.
Participate in on-call rotation and after-hours maintenance as required.
Assist with small projects, upgrades, migrations, deployments, and remediation initiatives.
Mentor Level 1 technicians and contribute to service team development.