Junior Market Intelligence Analyst — Client Support

NielsenIQ; Washington (District of Columbia, CO); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ in Washington, DC is seeking a Jr Market Intelligence Analyst | Client Support to be the primary contact for assigned clients, managing inquiries, tracking deliverables, and resolving issues.

You will develop expertise in customer service, data management, and cross-functional collaboration across international teams, contributing to accurate data delivery and a strong client experience in a fast-paced, global environment.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Analytics, Engineering, or a related field.
• Knowledge of the Consumer Packaged Goods (CPG) and/or retail industry.
• Strong analytical thinking and structured problem-solving skills.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.
• Advanced English proficiency, both written and verbal.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring professional, timely, and solution-oriented support for inquiries and requests.
• Manage and follow up on requests related to NIQ data, reports, deliverables, and platforms, ensuring resolution within agreed service levels.
• Monitor the execution and delivery of products and services, ensuring compliance with deadlines, quality standards, and client expectations.
• Investigate issues related to data, processes, or deliverables, coordinating with internal teams to identify root causes and ensure effective resolution.
• Perform quality control checks and data validations to ensure the accuracy, consistency, and integrity of information delivered to clients.
• Collaborate with Customer Success, Operations, Data Delivery, and other functional teams to provide a seamless and consistent client experience.
• Maintain structured tracking of inquiries, incidents, and corrective actions, ensuring visibility, proper documentation, and case traceability.
• Support the creation and delivery of snapshots, reports, presentations, and other client materials, contributing to the effective communication of data and insights.
• Identify opportunities for process improvement, standardization, and automation, contributing to operational excellence, service efficiency, and client satisfaction.

Skills

Analytical thinking

Organizational skills

MS Excel

PowerPoint

Advanced English

Education

Bachelor’s degree in Business Administration, Economics, Analytics, Engineering, or related field

Tools

Microsoft Office

Job description

NielsenIQ in Washington, DC is seeking a Jr Market Intelligence Analyst | Client Support to be the primary contact for assigned clients, managing inquiries, tracking deliverables, and resolving issues.

You will develop expertise in customer service, data management, and cross-functional collaboration across international teams, contributing to accurate data delivery and a strong client experience in a fast-paced, global environment.