Junior Lab Instrument Service Technician

Metrohm-US; Town of Riverview (WI); On-site; USD 56,000 - 61,000; Full time

Benefits offered by this job

Life and disability insurance

401(k) with company match

Paid time off

Job summary

Metrohm USA is seeking a Junior Service Specialist to join our Service Center team in Riverview, Florida. This role supports testing, troubleshooting, calibration, and maintenance of Metrohm analytical instruments, with a hands-on focus and collaboration with experienced technicians.

You will diagnose issues, perform repairs, and assist with warranty processing and parts planning while delivering excellent customer support in a fast-paced environment.

Qualifications

• Associate degree in Electronics Technology, Engineering Technology, Instrumentation, or related technical field; or equivalent combination of education and experience.
• Minimum one (1) year of technical repair, service, maintenance, or troubleshooting experience.
• Strong mechanical and electrical troubleshooting skills.
• Strong problem-solving and analytical abilities.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Diagnose, troubleshoot, and repair laboratory analytical instrumentation at the component level.
• Utilize schematics, testing equipment, and technical documentation to identify and resolve electrical and mechanical issues.
• Perform calibration, testing, and verification of repaired instruments.
• Test new instrumentation prior to customer shipment.
• Assist senior technicians with complex service and repair projects.
• Provide technical assistance to customers via phone, email, and other support channels.
• Support field service activities when needed to resolve customer issues.
• Communicate repair findings, service recommendations, and technical information clearly and professionally.
• Manage repair workflow to support timely completion of customer repairs.
• Coordinate with Service Support and Repair Administration on parts requirements and repair planning.
• Assist with warranty processing, product returns (RMA), and replacement activities.
• Assemble Preventive Maintenance (PM) Kits and perform light assembly tasks as assigned.

Job description

Metrohm USA is seeking a Junior Service Specialist to join our Service Center team in Riverview, Florida. This role supports testing, troubleshooting, calibration, and maintenance of Metrohm analytical instruments, with a hands-on focus and collaboration with experienced technicians.

You will diagnose issues, perform repairs, and assist with warranty processing and parts planning while delivering excellent customer support in a fast-paced environment.