Junior IT Systems Administrator & Service Desk Coordinator

Polytainers Inc.; Lee's Summit (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Polytainers, Lee Summit, is seeking a Junior Systems Administrator / Service Desk Coordinator to join the Information Technology team. You will provide Tier 1 and Tier 1.5 support, manage the ticket queue, deploy and support endpoints, and assist with basic systems administration while collaborating with senior IT staff.

This role is ideal for someone early in their IT career who enjoys solving problems, working with users, and building broader systems administration experience within a hands-on

Qualifications

• College diploma or university degree in Computer Science, Information Technology or a related field.
• 1–2 years of experience in help desk, desktop support, technical support or junior IT administration preferred.
• Entry-level certifications such as CompTIA A+, Network+, Microsoft Fundamentals/Associate are assets but not required.
• Strong customer service and communication skills, including the ability to support non-technical users.
• Demonstrated troubleshooting and problem-solving ability.
• Strong organizational skills with the ability to manage multiple tickets and competing priorities.
• Ability to recognize when an issue requires escalation.

Responsibilities

• Provide Tier 1 and Tier 1.5 technical support by phone, email, ticketing system, remote support and in person.
• Troubleshoot workstation, software, peripheral, printer, connectivity, access and business application issues.
• Gather information, reproduce issues and document troubleshooting steps and resolutions.
• Resolve issues within your technical scope and escalate complex or security-sensitive issues as needed.
• Confirm issues are fully resolved before closing tickets.
• Review, categorize and prioritize incoming support tickets; ensure ownership and escalation paths.
• Maintain accurate ticket notes, status updates and user communication; follow up on aging tickets.
• Coordinate escalations with senior IT staff, vendors and application owners.

Skills

Customer service

Troubleshooting

Ticketing system

Communication

Organization

Prioritization

Education

College diploma or degree in Computer Science / Information Technology or related field

Job description

Polytainers, Lee Summit, is seeking a Junior Systems Administrator / Service Desk Coordinator to join the Information Technology team. You will provide Tier 1 and Tier 1.5 support, manage the ticket queue, deploy and support endpoints, and assist with basic systems administration while collaborating with senior IT staff.

This role is ideal for someone early in their IT career who enjoys solving problems, working with users, and building broader systems administration experience within a hands-on