Junior IT Support Technician (Hybrid)

We Solve Problems; Beverly Hills (CA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

60% remote work

No on‑call or overtime

Paid training and certifications

Company MacBook provided

Health Insurance + 401K

Job summary

WSP, a Los Angeles based MSP, is hiring a Junior Helpdesk Technician to be the first point of contact for client support. You’ll troubleshoot Windows, macOS, Microsoft 365, and basic networking issues, while delivering quick resolutions or escalating where needed.

You’ll work in a hybrid environment with 60% remote work, on-site tasks, and opportunities for hands-on projects. Mentorship and certifications help you grow into senior or specialist roles.

Qualifications

• Strong problem-solving and communication skills.
• Ability to explain tech clearly to non-technical people.
• Familiarity with Windows, macOS, Microsoft 365, and networking basics.
• Eagerness to learn and grow in the fast‑paced MSP world.
• Reliable transportation.

Responsibilities

• Be the first point of contact for client support (phone, email, tickets).
• Troubleshoot desktops, networking, Microsoft 365, and common business apps.
• Deliver a great client experience by solving issues quickly—or escalating when needed.
• Assist with projects (on-site and remote).
• Keep tickets updated and documentation tidy.
• Collaborate with a team that values learning, efficiency, and innovation.

Skills

Problem-solving

Communication

Explain tech to non-technical

Eagerness to learn

Reliability/Transportation

Tools

Windows

macOS

Microsoft 365

Networking basics

Job description

(Hybrid – 60% Remote, Based in Los Angeles)

Make an impact. Grow your career. Have fun doing it.

At WSP, our mission is simple: make our clients exceptionally happy and empower them to succeed.

As a Junior Helpdesk Technician, you’ll play a key role as the first point of contact for our clients, keeping their technology running smoothly.

This isn’t a siloed helpdesk role. You’ll get hands‑on experience across a wide range of IT systems, mentorship from senior engineers, and support to earn industry certifications— all while working in a flexible, collaborative environment.

What You’ll Do

• Be the first point of contact for client support (phone, email, tickets).
• Troubleshoot desktops, networking, Microsoft 365, and common business apps.
• Deliver a great client experience by solving issues quickly—or escalating when needed.
• Assist with projects (on-site and remote).
• Keep tickets updated and documentation tidy.
• Collaborate with a team that values learning, efficiency, and innovation.

What You Bring

• Strong problem-solving and communication skills.
• Ability to explain tech clearly to non-technical people.
• Familiarity with Windows, macOS, Microsoft 365, and networking basics.
• Eagerness to learn and grow in the fast‑paced MSP world.
• Reliable transportation.

Bonus points if you have: helpdesk/MSP experience, CompTIA A+/Network+, or knowledge of RMM/ticketing systems.

Why You’ll Love Working Here

• Flexibility: 60% remote work, limited commute.
• Balance: No on‑call, no overtime.
• Growth: Paid training, certification exams, and career paths to senior or specialized roles.
• Support: Company MacBook, friendly and collaborative team.
• Benefits: Full Gold PPO Health Insurance + 401K with 4% safe harbor matching.

Ready to Start Your IT Career?

If you’re the kind of person who loves solving problems, helping people, and learning new tech every day, you’ll fit right in at WSP.